Hospital Relations Specialist

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Responsible for assessing customer needs and recommending plans to achieve exceptional customer relationships, strengthen service performance, and support retention for Blood Services customers. As part of the Client Success function, supports customers through activation, ongoing lifecycle management, and retention by serving as a liaison between customers, Blood Services leadership, and other Versiti teams. Communicates customer needs and expectations, supports customer issue resolution, monitors customer satisfaction and performance, and contributes to customer implementation and growth initiatives.

• →Bachelor's Degree BA or BS degree from an accredited college or university in applicable field. required

• 4-6 years Job related experience in blood banking/transfusion services. required
• 4-6 years Experience in customer service, customer relationship management, or account management, preferably within a blood center or healthcare environment. required
• 1-3 years Demonstrated experience managing customer relationships and supporting customer satisfaction, retention, and value delivery. required
• Less than 1 year Experience using customer relationship management tools, customer surveys, performance metrics, and reporting to support customer management. required
• 1-3 years Proficiency in developing professional reports, presentations, and customer-facing materials required. required

• Knowledge of blood banking, transfusion services, hospital operations, customer relationship management, and service delivery within a regulated healthcare environment. required
• Working knowledge of quality systems and regulatory requirements, including quality control, SOP development and implementation, statistical analysis, testing processes, FDA requirements, and cGMP standards. Ability to read, interpret, and apply SOPs, safety rules, technical procedures, departmental manuals, basic legal documents, and governmental regulations. required
• Analytical and quantitative ability to identify and define problems, collect and evaluate relevant data, establish facts, interpret information, perform calculations related to volume, weight, distance, and financial measures, and draw valid conclusions. required
• Critical thinking and problem-solving ability, including evaluating alternative solutions, understanding the implications of new information, anticipating potential issues, and developing practical and creative approaches to resolution. required
• Effective written communication and documentation skills, including preparation of professional reports, business correspondence, presentations, procedures, and other customer or internal communications with accuracy and clarity. required
• Effective verbal communication and active listening skills, including the ability to understand information presented verbally and in writing, communicate appropriately with different audiences, ask relevant questions, and ensure clear understanding. required
• Demonstrated interpersonal, collaboration, and customer service skills, with the ability to build productive working relationships, work effectively across functions, represent the customer perspective, and maintain a high standard of professionalism. required
• Goal-oriented and self-directed, with a high degree of integrity, accountability, organization, attention to detail, and the ability to work both independently with minimal supervision and as part of a team. required

• Medical Technologist or Medical Laboratory Technician (ASCP—American Society for Clinical Pathology) certification preferred
• SBB (Specialist in Blood Banking) certification preferred

• Proficiency with personal computers and mobile business technology, including laptops and tablets required
• Proficiency with standard office equipment, including printers, copiers, scanners, and fax capabilities required
• Proficiency with Microsoft Office applications, including Word and Excel required

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