I-9 Customer Service Specialist

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government.

We’re proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other.

Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference — every single day.

The I-9 Document Witness serves as a subject matter expert on Form I-9 completion within the i9Success team.

• →Works within our i9Success product. Completes Forms I-9 and handles applicant contact during workflow.
• →Responsible for handling incoming e-mails, calls, chats. Investigates issues to determine the proper resolution.
• →Works with subjects to process and complete Form I-9.
• →Maintaining knowledge base: Staying updated on product knowledge and company policies to provide accurate and up-to-date information.
• →Meeting performance targets: Achieving individual and team goals set by the organization.
• →Identifying escalation: Understanding the appropriate conversation details to escalate support to the appropriate internal staff member, when applicable.

• Bilingual in Spanish preferred. 
• Excellent time management and organziational skills. 
• Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
• Attention to detail and reliability to complete tasks in an efficient and accurate manner.
• Elevated communication skills orally and in writing, as well as the ability to empathize with others.
• Ability to uphold professional manners while at work.
• Must have strong telephone skills.
• Must be able to maintain confidential information and follow procedures for work processing.
• Must be able to manage multiple tasks or projects during a scheduled work period.

The candidate we are seeking will have at minimum a high school diploma or equivalent. College degree preferred. 

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.