Network and Infrastructure Manager

Under the general direction of the Assistant Director, Information Technology, effectively manage the activities of the Network and Infrastructure Division which has responsibility for the City’s Network, Telecommunications, Server Infrastructure, Electronic Storage,  and ServiceDesk  This position also participates in the department’s leadership team to support strategic and operational planning and reporting.

Establish short- and long-term architectures and technology strategic plans. Research best practices and industry standards; assess future technological architecture needs; develop business plans to advance technology to meet the ongoing organizational needs; investigates, analyzes and implements alternate delivery models; establish service level agreement with business units; coordinating the ongoing development and maintenance of infrastructure systems; providing technical advice and preparing reports and recommendations to senior management, Council and Standing Committees of Council.

Supervise and manage technical staff of the Network and Infrastructure Division including: establishing organizational structure for program delivery; selecting and training staff; managing employee conduct, performance and attendance; responding to grievances; overseeing safety program. Recommend and encourage professional development and training opportunities through programs, courses and conferences to keep staff abreast of technology changes and new innovations.

Foster a positive departmental culture of continuous improvement, service orientation and process-based methodologies.

Representing the Information Technology Division, build strong working relationships through collaboration with City departments, other organizations, government agencies and the public including: responding to and advising department managers and Assistant Directors on technological matters; liaising with other municipalities on best practices and developments; responding to requests and complaints from the public.

Develop policies and controls for disaster recovery and business continuity of IT technology. Project manage technical components of IT projects. Manage external vendors and contractors; review and recommend options for IT network upgrades; review and revise IT contract services and fees; resolve policy effects of applications; participate in procurement of IT projects and infrastructure acquisitions. Resolve infrastructure problems; develop service level agreements; investigate and resolve underlying problems contributing to user issues.

Perform other related activities.

Bachelor’s degree in computer science or related field.

ITIL or equivalent foundation certification.

Completion of Advanced Level Project Management Institute courses.

3 - 5 years of progressively responsible supervisory experience in associated technical areas.

COMPETENCIES:

Have experience/knowledge in DevOps as defined as the union of people, process, and products to enable continuous delivery of value to our end users.

To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume. 

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process. 

If you require assistance, please email us at careers@victoria.ca.