Shikha's advert - Service Desk Manager

🚨 Hiring: Service Desk Manager – O365 | Azure | Intune

📍 Location: Munich, Germany (Onsite 3 days per week)

💰 Salary: Up to €90,000 + benefits

We are looking for an experienced Service Desk Manager to lead IT support operations while delivering high-quality VIP / white-glove support to senior executives and partners.

• Lead and manage the Service Desk function, ensuring high service standards and SLA delivery

• Provide VIP / white-glove IT support to senior executives and partners

• Oversee Office 365 support including Outlook, Teams, OneDrive and SharePoint

• Manage and support Azure environments and identity services

• Oversee Intune for endpoint management, device policies and deployments

• Manage incidents and service requests via Topdesk or ServiceNow

• Troubleshoot Microsoft Teams issues including meetings, connectivity and collaboration

• Support and maintain Lenovo and HP hardware, including device rebuilds and deployments

• Manage mobile device support (iOS / Android)

• Provide support for MacOS environments and manage devices using Jamf

• Provide remote support using TeamViewer or similar tools

• Assist with network troubleshooting, including a working understanding of Meraki

• Maintain and improve knowledge management documentation and processes

• Deliver presentations, user guidance and technical communication to stakeholders

• Proven experience in a Service Desk Manager or Senior Service Desk leadership role

• Strong communication and interpersonal skills

• Experience providing VIP / executive IT support

• Hands-on expertise with O365, Azure and Intune

• Experience using ITSM platforms (Topdesk or ServiceNow)

• Strong troubleshooting across hardware, software, endpoint and networking environments

• Experience managing device lifecycle, rebuilds and deployments

• Fluent German (spoken and written) is essential

📩 If you’re an experienced Service Desk leader looking to join a growing team in Munich, feel free to apply or reach out directly.