IT Service Design Consultant-Contract- outside ir35

United Kingdom·London

OtherDesign Consultant

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Quick Summary

Key Responsibilities

Translating business goals into structural IT service models and continuous delivery frameworks. ITIL Framework Application: Leading ITSM (IT Service Management) activities,

Technical Tools

OtherDesign Consultant

Responsibilities

~1 min read

→Architecture & Blueprints: Translating business goals into structural IT service models and continuous delivery frameworks.
→ITIL Framework Application: Leading ITSM (IT Service Management) activities, including service level management, capacity planning, and risk assessment.
→User-Centric Design: Aligning technical infrastructure with human-centered UX principles to ensure smooth customer experiences.
→Transition Planning: Managing the change process from design and development to smooth operational deployment.

Framework Mastery: Deep understanding of ITIL 4 practices (Service Strategy, Design, and Transition).
Process Mapping: Experience building service blueprints and analyzing operational processes.
Stakeholder Management: Ability to negotiate Service Level Agreements (SLAs) and align technical teams with corporate strategy.
Risk & Security: Evaluating infrastructure for disaster recovery, compliance, and information confidentiality.