Systems Operations Analyst

The Systems Operations Analyst will provide critical technical support in maintaining and improving our business systems and operational workflows. This role involves troubleshooting system issues, resolving backend errors, and ensuring the accuracy and integrity of data across multiple platforms. Your work ensures that our systems run efficiently, helping internal teams and operational processes function without disruption.

This position is remote and offers you the flexibility of working from home.

• →Investigate and resolve system errors and operational issues
• →Troubleshoot backend processes and integrations between systems
• →Work with APIs, data mappings, and system workflows
• →Identify root causes of recurring technical or operational problems
• →Coordinate with software vendors and internal teams to resolve issues
• →Clean up and validate operational data
• →Reconcile reports across systems to identify discrepancies
• →Analyze inconsistencies and recommend corrective actions
• →Lead or support projects from initiation through completion, managing timelines, priorities, and stakeholder communication
• →Support implementation and improvement projects
• →Assist with testing system updates and workflow changes
• →Document processes, findings, and resolutions clearly
• →Follow up consistently to ensure issues are fully resolved
• →Communicate effectively with both technical and non-technical users
• →Provide clear updates and status tracking on issues/projects
• →Work collaboratively across departments
• →Performs other duties as assigned.

• Ability to exemplify the Highview core values such as Collaboration, Excellence, Integrity, Empowerment and Responsiveness
• Experience working with APIs and system integrations
• Ability to troubleshoot backend/system issues
• Experience with Microsoft-based environments and business applications
• Strong Excel skills
• Data reconciliation and cleanup experience
• Understanding of relational data and workflows
• Project management experience, including planning, tracking, and seeing initiatives through to completion
• Strong analytical and problem-solving skills
• Excellent follow-up and accountability
• Organized and detail-oriented, with the ability to manage multiple projects/issues simultaneously
• Able to investigate independently and escalate appropriately
• Strong English comprehension and written/verbal communication skills
• Ability to maintain confidentiality of conversations, data records, files, and other vital information

• Experience with Microsoft Dynamics / Power Platform a plus
• SQL or Power BI knowledge a plus
• Experience with operational systems or claims/insurance platforms a plus
• Experience working with ticketing systems and issue tracking a plus

Industry standards applicable to the state depending on work experience and level of expertise.

US Eastern Standard Time (EST) – 9am to 6pm

We embrace the flexibility and convenience of a remote working environment, and you will collaborate with an international team while contributing to our growing business, all from the comfort of your home.

You will need to have some essential tools – a reliable computer and noise-canceling headset, a second monitor for enhanced productivity, and a stable internet connection. You’ll also be required to have a backup internet connection, ensuring that you’re well-equipped to complete your work seamlessly.