AV PMO Manager

cb20 is the Capital Region’s solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.  We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

Position Summary

Lead complex audiovisual, unified communications, and videoconferencing projects from post-sales through closeout while mentoring the AV Project Management team. Serve as primary client contact, drive on-time/on-budget delivery, and strengthen operational consistency and team performance.

Essential Responsibilities

Project Delivery

- Plan, execute, and close audiovisual, UC, and video conferencing projects (scope, schedule, staffing, budget, risk).

- Coordinate sales, engineering, procurement, field teams, subcontractors, manufacturers, and clients.

- Oversee installation, configuration, commissioning, testing, and acceptance.

- Manage budgets, labor, change orders, invoicing, and financial performance; deliver on time and under budget.

- Maintain accurate documentation and drive resource utilization goals.

- Complete closeout (punch lists, documentation, financial reconciliation, lessons learned).

Client Management

- Act as primary client contact; communicate status, risks, and milestones.

- Build long-term relationships and resolve issues to protect customer satisfaction.

- Support recovery plans for at-risk projects.

Team Leadership

- Mentor, coach, and develop Project Managers; support recruiting, onboarding, and training.

- Balance workloads, provide performance feedback, and conduct evaluations.

- Maintain accurate forecasts for self and direct reports.

- Foster accountability, collaboration, and high performance.

Operational Excellence

- Improve and document Project Management SOPs and cross-functional workflows.

- Drive continuous improvement in consistency, profitability, and execution quality.

- Ensure timely financial forecasting, weekly time approval, and adherence to company methodology.

- Support portfolio-level visibility into successes, risks, and improvement opportunities.

Qualifications

Required Experience

- 5+ years audiovisual project management experience managing multiple concurrent integration projects.

- Leadership, mentoring, or supervisory experience preferred.

- Strong knowledge of commercial AV integration and installation practices.

Required Skills

- Leadership and team development

- Organization, prioritization, and time management

- Written/verbal communication and customer service

- Financial/budget management

- Problem-solving, decision-making, negotiation, and conflict resolution

- Attention to detail and ability to work under pressure

- Proficiency with project management tools and Microsoft Office

Technical Knowledge

Working knowledge of commercial AV systems, UC platforms (Teams Rooms, Zoom Rooms, Webex), DSP, control systems, video conferencing, network infrastructure for AV, display and audio systems, AV-over-IP, structured cabling, and construction documentation/scheduling.

Required Certifications

- CTS

- OSHA 10

Preferred

- CTS-I, PMP, and manufacturer certifications (Crestron, Q-SYS, Extron, Biamp, Logitech, Neat, etc.)

Leadership Competencies

Servant leadership, accountability, integrity, emotional intelligence, strategic thinking, adaptability, continuous improvement mindset, and strong coaching ability.

Success Measures

- Project profitability/gross margin and budget adherence

- On-time delivery and schedule compliance

- Customer satisfaction scores

- Team utilization, development, and retention

- Timely financial closeout and reduction in escalations/rework

- Operational process improvements

Physical Requirements

- Visit construction sites and customer locations; occasional lifting up to 40 lbs.

- Climb ladders and operate aerial lifts as needed; travel to project sites required.

This role directly drives customer satisfaction, project profitability, team growth, and operational excellence across the AV integration business.