Learning & Development Specialist

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

The Learning & Development Trainer is responsible for delivering high-quality training programs that enhance employee capabilities. This role focuses on facilitating behavioural, functional, and organizational development programs, ensuring alignment with business goals. The Trainer will work closely with L&D leadership, subject matter experts, and internal stakeholders to drive learner engagement and support continuous learning across the organization.

• Conduct engaging classroom, virtual, and blended learning sessions for associates, team leads, and managers.
• Facilitate behavioral, professional skills, leadership essentials, and functional capability programs as per L&D mandates.
• Ensure training sessions meet quality standards through effective facilitation, learner engagement techniques, and adherence to curriculum design.
• Manage end to end of learning program from design to delivery phase.

• Customize and adapt training materials to suit learner needs and business contexts.
• Create excellent content for learning programs and periodically update existing training modules.

• Conduct pre- and post-training assessments, knowledge checks, and skill application evaluations.
• Track learner performance, attendance, and feedback; share reports and insights with L&D leadership and business stakeholders.
• Manage training schedules, training rooms and inventories.
• Use analytics and dashboards to measure training effectiveness and recommend improvements.

• Collaborate with business units to understand capability gaps and training needs.
• Work with internal SMEs, L&D leads, and business partners to schedule and plan training interventions.

• Stay updated on industry trends, new learning methodologies, and facilitation best practices.
• Participate in Train-the-Trainer (TTT) programs, certification programs, and professional development initiatives.
• Contribute to building a strong learning culture by promoting continuous skill development.

• Strong communication and presentation skills.
• Must have experience of conducting soft skills and behavioural trainings.
• Ability to facilitate interactive, learner-centric training sessions.
• Proficiency in Learning reports/data management, publish learning emails/reports.
• Proficiency in content authoring tools e.g Articulate, Captivate, Storyline, Adobe Premiere Pro.
• Excellent content creation and designing skills.
• Experience in delivering virtual training via MS Teams, Webex, Zoom, or similar platforms.
• Knowledge of adult learning principles and modern L&D methodologies.
• Good stakeholder management and interpersonal skills.
• Strong analytical, solution oriented, coaching, and feedback skills.
• Adaptable to a dynamic, fast paced and delivery oriented environment.

• Bachelor’s degree in any discipline; Master’s degree or HR/Training certification preferred.
• 3–7 years of experience in Learning & Development, training delivery, or capability-building roles.
• Experience in IT/ITES or technology-driven environments is an advantage.
• Willing to work in an office environment.

• Train-the-Trainer (TTT) certification
• Instructional Design basics
• Behavioural/leadership development certifications (e.g., DISC, MBTI, Situational Leadership)