Sr. Manager - Transitions Lead

Degree level education in Business Sciences, Business Management or Information Systems. Lean/Six Sigma Black Belt certified from a respected company or institution. Minimum of 5 years in Project Management. Commercial, Finance, Customer Service, P&C or/and CI experience in a multinational company is a plus. FMCG Understanding. 1. Process Management and Innovation - Expert 2. Relationship Management - Expert 3. Project Management - Expert 4. Strategic Thinking - Advanced 5. Performance Evaluation - Advanced 6. Business Connectivity - Advanced 7. Data Analysis and Reporting - Advanced 8. Supporting Initiatives and Projects - Advanced 9. Risk, Mitigation & Control Management - Advanced 10. 11. 1. Executes with Speed & Agility - Expert 2. Leading Others - Advanced 3. Decision-Making - Advanced 4. Networking - Advanced 5. Influencing - Expert 6. Negotiation - Advanced 7. Business Partnership - Advanced 8. Integrity - Advanced Responsible for continuously improving service delivery and support the transformation agenda, ensuring the provision of excellent customer-focused services, within an effective and efficient control environment. 1. Deliver projects end-to-end, encompassing areas around people, process and technology, from inception of ideas, detailed project plans through to post implementation review, following the project governance process, developing presentations through the approval phases. This includes cost benefit analysis, business cases, resource requirements, project timings and duration. 2. Manage progress against milestones and deliverables. Manage the issue and escalation process maintaining risk logs. 3. Works with each BU, influencing senior stakeholders and building positive, constructive relationships and works in partnership with each to support an effective and smooth deployment of work into the ISS and high level of customer service. 4. Drive a culture focused on continuous improvement, looking at efficiencies, effectiveness and engagement of process, people and technology across the business 5. Work with the People & Culture (P&C) Teams including Labour Relations (LR) and Change Teams to drive efficient and effective implementation along with the Business Transformation Office (BTO) 6. Support the Director, Service Management and VP ISS in driving initiatives and challenging the business on how areas operate today and the improvements that can be made. 7. 8. Oversees the documenting of processes for standardization and automation. 9. Analyses & propose technology alternatives and recommends solutions to meet SSC and key stakeholder needs. 10. Ensure all readiness criteria are met for each project phase & action plans are implemented, where required. 11. Ensure all process changes are well-communicated and oversee the delivery of all end user training and support. 12. Contribute to the development and growth of the project team and its stakeholders using the principles of the Accelerate Performance program. 13. Assure the appropriate internal control environment, SOX compliance, compliance to legal and regulatory requirements. 14. Assures that Change Management plans related to all Programme Management initiatives are developed, implemented and executed. 15. Prepare and propose mitigation plans addressing the identified project risks, based on the probability and impact analysis. 16. Assure Disaster Recovery and Business Continuity plans are in place and tested at a minimum on an annual basis. 17. Ensure achievement of customer service requirements by formal Service Partnership Agreements and Customer Satisfaction surveys. 18. 19. Leads, develops and coaches team to enable each to maximize their individual and team performance. 20. Provides opportunities to team members to help them grow and develop their potential for future roles. 21. Builds a winning and inclusive culture by promoting diversity.