Supply Chain Manager

Role Overview Our client is seeking a highly analytical and dynamic Supply Chain Manager to oversee our end-to-end supply chain, warehouse operations, and data integration frameworks. This role demands a unique blend of strategic planning, technological proficiency in ERP (Odoo) and Power BI systems, and hands-on leadership to drive operational efficiencies, eliminate waste, and optimize our marketplace potential. Key Responsibilities I. Technology, Data &Business Applications  Data & Analytics: Develop and maintain Power BI reports, interactive dashboards, and data visuals mapped to core metrics and KPIs to answer critical business questions.  Platform Optimization: Actively identify and execute technical upgrades across Power BI, Delivery Management Systems (DMS), e-commerce platforms, and other Omni-channel solutions.  Process Automation: Continuously review data flow processes to eliminate manual data entry errors and streamline data capture.  ERP (Odoo) Management: Manage ERP (Odoo) and related business application support tickets to continuously improve service delivery. Perform systems requirement analysis, design, and prototyping for management dashboards, reporting, and new operational features.  Systems Support & Training: Support users by triaging, documenting, and prioritizing ERP- related issues in the ticketing system. Write and maintain comprehensive user documentation to provide ongoing technical system support.  Functional Specifications: Translate complex business requirements into clear functional specifications for new technology features and reporting tools.  Commercial Guidance: Guide the wider business on maximizing DMS and e-commerce applications to improve productivity, business processes, and commercial outcomes.  Inventory Systems Alignment: Leverage the ERP and complementary control measures to define precise inventory levels, oversee physical counts, and reconcile physical inventory with system data. II. Warehouse Operations, Controls & Quality Assurance  Process Standardization: Focus heavily on documenting and subsequently automating core warehouse workflows, including: o Stock intake and stock unloading o Weekly and monthly stock takes o Stock issuing and vehicle loading o Customer and vendor returns processes o Specialized banana processing workflows  Operational Execution: Supervise daily warehousing and distribution operations by effectively planning, coordinating, and monitoring the receipt, storage, order assembly, and dispatch of inventories.  SOP Governance: Implement, monitor, and enforce strict Standard Operating Procedures (SOPs), protocols, and operational controls. Ensure tight adherence to sourcing and warehouse policies to maintain a high-standard corporate culture.  Inventory Control & Quality: Guarantee that all sourced stocks are physically received at the warehouse and updated in the ERP on the exact same day. Inspect incoming stocks and reject any products that fail to meet strict Quality Control (QC) standards.  Waste Mitigation: Perform daily stock analyses and strictly enforce First-In, First-Out (FIFO) rules to minimize produce waste and enable proactive operational decisions.  Continuous Improvement: Implement a robust daily stock-take system to ensure discrepancies are captured, documented, and immediate countermeasures are taken. Maintain a "continuous improvement" mindset to isolate root causes and prevent recurring issues rather than just providing reactive support. III. Supply Chain & Sales and Operations Planning (S&OP)  S&OP Scaling: Improve and scale up the Sales and Operations Planning (S&OP) framework to ensure the business hits monthly targets without overstocking or going Out of Stock (OOS).  Demand Forecasting: Build and continuously refine multi-level operational demand forecasts by analyzing historical sales trends and market data.  Work plans & Reporting: Prepare weekly sourcing work plans and other allocated operational management reports. IV. Strategic Planning, Leadership & Stakeholder Management  Team Leadership & Development: Structure, manage, and optimize the performance of the sourcing team. Establish clear, measurable objectives for the supply chain team to align them with organizational goals.  Culture & Collaboration: Build a winning corporate culture focused on seamless cross-functional collaboration among internal teams and external stakeholders.  Marketplace Expansion: Drive business growth by executing proactive turnaround plans that leverage marketplace opportunities, offering direct guidance to the team.  Supply Strategy: Partner with the Supply Planning organization to map out inventory strategies for existing product lines, new item introductions, and product phase-outs.  Supplier Network Management: Continuously identify and onboard new suppliers while maintaining strong partnerships to secure uninterrupted supply lines at the most efficient cost structure.  Financial Oversight: Input into and hold ultimate responsibility for purchasing and cost- estimation budgets, including compiling monthly forecasts and budgets.  Risk Management: Develop and monitor a comprehensive risk mitigation strategy tied closely to market environments to minimize price fluctuations and capture emerging opportunities. Key Performance Indicators (KPIs) You will develop and maintain performance metrics designed to drive maximum efficiency across our sourcing and warehouse infrastructure, with a primary focus on:  Stock Availability: Maintain 100% stock availability across all product lines and SKUs.  Risk & Incident Management: Achieve 100% closure and Root Cause Analysis (RCA) documentation for all warehouse issues, business risks, and workplace safety incidents.  Inventory Accuracy: Attain a 100% perfect match between physical weekly/monthly stock takes and ERP system data. Requirements Education & Certifications  Degree: Bachelor’s degree in Procurement and Supply Chain Logistics, Supply Chain Management, Operations Management, or a closely matching corporate discipline.  Professional Membership: Professional certifications (e.g., KISM, CIPS) are a distinct advantage. Experience & Skills  Work Experience: Minimum of 5 years of progressive work experience in supply chain management, logistics coordination, or warehouse operations (experience in the FMCG, fresh produce, or agribusiness sectors is highly preferred).  Technical Systems: High proficiency with ERP systems (specifically Odoo), Power BI data modeling, and digital warehouse/delivery management systems (DMS).