Operations Coordinator (Level 1)

United StatesRemotemid

OperationsOperations Coordinator

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Quick Summary

Key Responsibilities

Audit upcoming trips to ensure all required trip details are complete and accurate prior to service. Respond to incoming phone calls and emails from transportation providers,

Technical Tools

OperationsOperations Coordinator

What We Offer

~3 min read

✓Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.

✓Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.

✓Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.

✓Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

✓Flexible Work Model: CharterUP operates as a remote-first company, with select roles requiring regular, in-office presence based on team and business needs. Role-specific expectations will be shared during the hiring process. U.S.-based employees may reside in any of our 19 approved states.

✓Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.

✓Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.

✓Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.

✓Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.

✓Referral Rewards: Earn bonuses for bringing top talent to the team.

✓Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.

✓Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.

About the Role

~1 min read

Audit upcoming trips to ensure all required trip details are complete and accurate prior to service.
Respond to incoming phone calls and emails from transportation providers, addressing questions and resolving operational issues.
Source, negotiate, and secure last-minute transportation (LMT) providers to maintain service commitments.
Coordinate with providers to resolve scheduling conflicts, trip changes, cancellations, and service disruptions.
Escalate complex operational issues to the appropriate internal teams while ensuring timely follow-up and resolution.
Partner closely with the L&CS, Sales, and Operations teams to resolve issues impacting customers and providers.
Monitor active trips and proactively communicate updates related to delays, provider changes, or operational challenges.
Maintain accurate documentation of provider communications, trip updates, and resolutions within internal systems.
Prepare weekly operational reports and provide updates to Regional Leads on provider performance and recurring issues.
Follow established operational procedures and service-level expectations while identifying opportunities to improve workflows and provider experience.

0-2 years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and professional in fast-paced or high-pressure situations.
Strong organizational skills and the ability to multitask effectively.
A customer-focused mindset with a commitment to delivering exceptional service.
Willingness to adapt to changing priorities and learn new systems or processes.

Step 1: Video call with Talent Acquisition
Step 2: Video call interview with Hiring Manager
Step 3: Final video call interview with team.
Step 4: Offer & background check

Hourly Rate

$26.50—$26.50 USD