ASSET DEVELOPMENT SPECIALIST

Description

Position Data:

Security Clearance: CAPTAIN Security Access level 4, V, R

Requirements

Position Responsibilities and Specific Duties:

• Provide the following services for customers

• Assist in development of a plan to attain customer’s housing and asset goals that is consistent with the customer’s other life

goals and integrated with other services the customer receives

• Financial literacy

• Credit/debt counseling

• Homeownership pre-purchase counseling

• Post homeownership counseling

• Default/foreclosure prevention

• Bankruptcy counseling

• Housing Analysis

• Housing searches

• Track and report customer progress along asset continuum

• Track service data, input and maintain program tracking database. Reporting and data analysis as needed

• Comprehensive knowledge of divisional service options

• Ability to articulate individual accountability and responsibility in a positive way - thus facilitating customer buy-in

• Looks for ways to improve and promote quality; applies feedback to improve performance

• Promotes agency mission.

• Maintains confidentiality and complies with the code of ethics.

• Maintains consistent professional customer service.

• Job performance incorporates integrated service delivery model while promoting self-sufficiency.

• Other duties as designated by supervisor

Key Working Relationships:

A. Internal: Housing and Community Development Deputy Director, Division Management and staff

B. External: Customers, Lenders, Creditors

Supervisory Scope:

A. Number of staff supervised: 0

B. Titles supervised: N/A

Organizational Responsibilities:

• Adheres to all policies and procedures

• Gathers appropriate documentation and tracks outcomes

• Participates in organizational committee structures as appropriate

• Participates in organizational and divisional management systems

Knowledge, Skills Required:

• Associate degree in Sciences Business, Human Services, required; Bachelor’s degree in Sciences Business, Human Services

preferred

• A minimum of one year experience in human, housing or financial services required

• Strong communication skills/verbal and written

• Strong Computer Skills

• Good interpersonal skills: consistent even attitude towards all customers

• Strong customer engagement and communication skills

• Bilingual preferred

• Good organizational skills, timely reporting

• Demonstrates sound judgment and problem solving ability

• Good written skills

Physical:

• Ability to lift up to and including 10-25 pounds of physical effort

Special Requirements

• Must be able to provide consistent even tempered customer service at all times

• Flexibility in work schedule

• Ability to pass NYS criminal background clearance upon hire and every 5 years thereafter

• Valid Driver’s license

• Reliable transportation

• Ability to travel throughout the county

• Works compassionately with a diverse population

• Experience navigating community programs