Assistant Manager (Onsite) - Ping Yuen

Property Management:

• →Assist the Property Manager with the overall operation of the building.
• →Use Yardi to print reports and enter recertification information.
• →Create and maintain tenant files, applicant waiting list, and transfer list.
• →Assist with paperwork for housing application and rent collection process.
• →Assist with processing rent checks and deposits.
• →Assist with processing applications, move-ins, move-outs, and annual recertification.
• →Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR, and other reports.
• →Responsible for managing the building when the Property Manager is off-site.
• →Must live Onsite and be available to handle after hours building emergencies including weekends and holidays. Must be able to respond and return to property within 2 hours.

Tenant Relations

• →Educate residents about and enforce compliance with regulations, lease provisions, and house rules
• →Address tenant requests/disputes and respond to building emergencies
• →Assist tenants and perform other duties as required for successful operation of building
• →Support Property Manager as needed
• →Forward any reasonable accommodation requests and fair housing complaint in a timely fashion to 504 Coordinator
• →Respond to resident inquires via phone and email within reasonable time frame.
• →Create work orders and issue rent receipts.
• → Post memos, notices, and legal correspondence

Office Management

• →Process applications, photocopying, faxing, and filing
• →Process invoices and send to Property Supervisor for approval
• →Process daily mail and screen incoming phone calls
• →Order office supplies, fill out maintenance work orders, and distribute memos and notices
• →Maintain orderliness of front entrance, lobby, and adjoining rooms/areas

• →Embody organization values (respect & compassion, empowerment, teamwork)
• →Contribute to a safe and pleasant work environment
• →Follow policies, procedures, and safe work practices
• →Other duties as assigned

• Pleasant and professional manner with calm disposition
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Ability to work independently and exercise own judgment in problem-solving
• Good written and verbal communication skills
• Ability to adjust to changing situations and work under pressure
• Excellent interpersonal and organizational skills
• Working knowledge of Microsoft Windows, Word, Excel, Outlook, Yardi Voyage or other property management software

Education and Experience (Minimum Qualifications)

• High school Diploma or GED equivalent
• Two (2) year prior experience in residential property management
• Detail-oriented with experience processing paperwork
• Sensitivity to issues facing low-income, disabled, and elderly populations

• Familiarity/prior experience with low-income/affordable residential property management
• Prior experience YARDI Voyager
• Experience in Affordable Housing Programs such as RAD, TCAC, and Project Based Section 8.
• Bilingual Cantonese / Mandarin preferred
• Prior experience with Recertification and vacancy processing

• Able to work in an office the majority of the time
• Exposure to office electronic equipment, interior lighting, and heating/AC
• Able to use the following equipment: Computer, telephone, pen, pencil, eraser, stapler, paper clips, copy machine, fax machine, doors, laminating machine, paper cutter
• Ability to travel throughout various buildings
• Ability to communicate clearly verbally and in writing