Senior Director of Portfolio Operations

Incumbent Profile 

The ideal incumbent must have a strong commitment to working in a progressive community development and mission-driven organization. S/he must possess excellent organizational and leadership skills, excellent verbal and written communication skills, strong analytical and financial skills and an ability to work independently and as a team player. S/he must possess a strong background and proven experience with supervision. A minimum of ten (10) years experience with affordable property management, community development and non-profit management is required. An advanced degree such as an MBA, MPP, or MPA is preferred. 

Property Management, Compliance and Data  

• →Provide leadership and support to Property Management and Compliance and Data team staff, with a focus on strategic priorities, coaching, and developing staff capabilities 
• →Work with team leads to develop and implement strategic goals and objectives for the Property Management department and Compliance and Data teams 
• →Align PM Department and Compliance and Data teams with broader organizational goals including those around community building and resident leadership development. 
• →Assess staffing structure and positions within Data and Compliance and collaborate with DPM on PM staffing and structure 
• →Assess Compliance and Data team structure and build teams out 
• →Work with DPM to develop and refine systems to monitor operations of Chinatown CDC projects, ensuring that operations are in compliance with all regulatory and legal requirements and organizational policies  
• →Work with teams to develop strong dashboard and analytics to help understand, assess and improve property operations work 
• →Assess systems and identify improvements in measurement and performance 
• →Work with DPM to ensure housing assets are performing at optimal levels financially and physically 
• →Ensure that appropriate staff training programs are in place and are effective 
• →Create and maintain a culture of excellence, accountability, professional growth and learning, especially in supervision 
• →Provide expertise on strategic initiatives 
• →Work with Data team to identify key operations data that can be shared out organizationally to inform organizational strategic decision-making and storytelling 
• →Work with teams to identify and implement software and hardware improvements for better financial and operational performance across the teams 

Financial:  

• →Provide strategic oversight and input into annual property budgets and maintenance/capital improvement plans to enhance the operations of each property  
• →Ensure that contracts are regularly reviewed and negotiated  
• →Review and monitor annual operating budgets for Property Management department and Compliance and Data teams 
• →Provide strategy on housing operations model 
• →Assist Property Management department and Compliance team in project planning with Housing Development department on management-related issues that can be identified in pre-development and construction  

Senior Management Oversight:   

• →Supervise, train, and oversee the work of the Director of Property Management and Compliance and Data team leads 
• →Ensure that staff positions are filled with competent, qualified staff  
• →Serve as needed as staff liaison to CCDC Board of Directors 
• →Work with Deputy Director of Operations to ensure that ET is monitoring the correct indicators for Property Management 

Administrative Management:   

• →Responsible for the recruitment, interview, and selection of directly supervised position vacancies 
• →Write and conduct performance reviews for staff supervised  
• →Develop work goals with staff supervised  
• →Ensure staff know and follow safe work practices and policies   
• →Approve annual work programs Property Management and Compliance and Data teams 

Other:  

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  Represent organization with governmental agencies, community groups and tenants 

• Strong management, supervision, team-building, problem-solving, and interpersonal skills 
• Understanding of HUD/LIHTC/affordable housing regulatory agreements and compliance requirements, fair housing laws, San Francisco landlord/tenant regulations, affordable housing management principles, and the affordable housing development process  
• Knowledge of 504/ADA regulations   
• Staff management and supervision skills, ability to train others  
• Budget preparation, analysis, monitoring skills  
• Understanding of Chinatown CDC’s mission and social/political context  
• Experience with pro formas, PNAs, capital planning, portfolio financial planning, refinancing, and re-syndication 
• Understanding of property management software programs (YARDI)  
• Intermediate-level skills in Microsoft Word and Excel  
• Prioritization and time management skills  
• Conflict resolution, de-escalation, and negotiation skills  
• Ability to work under pressure and meet deadlines  
• Ability to review and analyze contracts, regulatory agreements, and loan documents  
• Ability to represent the organization at public events  
• Strong written and verbal communication skills  
• Ability to operate within a very fast-paced, ever-changing environment  
• Ability to work with people of diverse economic, social, and ethnic backgrounds 
• Excellent motivational, leadership, supervisory and training skills 
• Personable and able to interact with diverse populations internally and externally as the organization’s representative 
• Able to manage stress 

• Five (5) years experience in progressive roles in affordable housing management or asset management
• Five (5) years experience as a Director of Property or Asset Management or demonstrated equivalent experience overseeing those functions in a mid-to-large size organization
• Familiarity with Yardi or equivalent software and LIHTC compliance requirements and procedures 

• Master’s Degree in Public Administration, Public Policy, or Business Administration
• Understanding of issues facing diverse low-income populations
• Experience working in low-income communities of urban neighborhoods
• Familiarity with city government, especially San Francisco