IT Business Systems Analyst

Job Summary: The IT Business Systems Analyst position serves a key role in managing and supporting the organization’s Business systems and processes.  These systems include Salesforce, MIP and future enterprise applications.

Provide support for enterprise applications, troubleshoot system issues, and partner with business stakeholders to improve operational efficiency. Skilled in translating business needs into technical solutions, managing system configurations, and providing responsive end-user support.

• →Provide day-to-day support for business applications, ensuring system availability, performance, and reliability
• →Troubleshoot and resolve application issues, user access problems, and data discrepancies in a timely manner
• →Serve as the primary point of contact for end users, delivering responsive and customer-focused technical support
• →Collaborate with business stakeholders to understand requirements and translate needs into system solutions
• →Frequently collaborate with IT team members on projects that encompass applications and IT systems/infrastructure as needed.
• →Configure, maintain, and support application settings, workflows, and integrations
• →Document system processes, procedures, and known issues to support knowledge sharing and continuity
• →Assist with application upgrades, patches, testing, and new system implementations
• →Manage user accounts, roles, and permissions in accordance with security and compliance policies
• →Escalate complex issues to vendors or internal IT teams and track resolution to completion
• →Identify opportunities to improve system usability, efficiency, and business processes
• →Create reports and dashboards to support business decision-making
• →Provide training and guidance to users on system functionality and best practices

• →Contribute to a safe and pleasant work environment 
• →Follow policies and procedures, including safe work practices 
• →Requires travel to different office locations within the city 
• →Other duties as assigned 

What You Bring

• →Excellent written and verbal communication skills, interpersonal and organizational skills
• →Strong customer service, public relations, and project management skills
• →Ability to work independently and in a team with demonstrated ability to establish and maintain effective working relationships in groups
• →Excellent analytical and problem-solving skills, highly detail-oriented
• →Work well under pressure and handle a wide variety of activities in a professional manner, maintain workload, and balance priorities
• →Ability to multi-task, work effectively in a fast-paced environment with frequent interruptions and make independent decisions, and exercise sound judgment and time management.
• →Ability to maintain strict confidentiality and appropriately handle sensitive communications with employees and external agencies.

Education and Experience (Minimum Qualifications)

• →Bachelor's degree or professional training program specific to the position and directly related work experience, or a combination of education and experience which demonstrates the ability to perform the essential functions of the position
• →Minimum 1-2 years working experience with business applications such as Salesforce, MIP, Yardi, Microsoft, etc.

Preferred Qualifications

• →Certification or coursework in various business applications (Salesforce, Yardi, MIP, etc.)
• →One (1) year of progressive project coordination or team collaboration experience
• →Familiarity with non-profits

Chinatown Community Development Center (CCDC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.

All final candidates will undergo a background check. For certain positions this will include a fingerprint check. Qualified applicants with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.