Resident Manager - 9th Avenue Terrace

• →Perform nightly security check on building floors and lock up common areas as needed/or in the case of an emergency
• →Report all maintenance related issues to Property Manager
• →Log and document serious events on incident reports and submit to Property Manager
• →Respond to tenant complaints in a reasonable time manner
• →Report any graffiti on both interior and exterior side of the building to Property Manager
• →Log activities daily and occurrence including date, time, and what happened that day or no incidents
• →Respond to all telephone calls, otherwise, return calls as soon as possible
• →Respond to calls or emergencies at the building as soon as possible and notify the Property Manager as appropriate
• →Along with Property Manager, attend resident meetings a minimum of once per year
• →Required to reside in resident manager unit and stay every night while on duty
• →Clean building entrance, hallway, and community areas when needed
• →Collect, process, and drop off quarters from on-site washing and drying machine to Property Manager every three months
  • →Rough schedule of collection & drop off: January, April, July, October'
• →Approximate time to perform nightly duties per day: 30 minutes

Other:

• →Embody organization values (respect & compassion, empowerment, teamwork)
• →Contribute to a safe and pleasant work environment
• →Follow policies, procedures, and safe work practices
• →Other duties as assigned

What You Bring

• →Commitment to respond to all cell phone/pager calls within ten minutes
• →Commitment to be at property site within thirty minutes of being notified of any building emergency
• →Willingness to do varied tasks
• →Ability to work with people of diverse social, economic, and ethnic backgrounds
• →Good written and verbal communications
• →Act in a pleasant, professional, and calm matter
• →Ability to work under stressful circumstances

• Bilingual and biliterate in Chinese/English
• Excellent interpersonal skills and ability to work with diverse ethnic group
• Sensitivity to issues facing low-income families, disabled, and elderly populations
• Good judgment and problem-solving skills

• Experience working in affordable housing projects, especially in property management
• Prior experience as a Resident Manager

Chinatown Community Development Center (CCDC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.

All final candidates will undergo a background check. For certain positions this will include a fingerprint check. Qualified applicants with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.