3mo ago

POS Support Specialist _Toronto

Canada·Vancouver,Torontomid

OtherTechnicianSupport Specialist

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Quick Summary

Key Responsibilities

Guide merchants through the full lifecycle, including hardware installation, software configuration, and platform training. Strategic Success Management: Monitor client health, lead business reviews,

Technical Tools

OtherTechnicianSupport Specialist

Merchant Onboarding & Setup: Guide merchants through the full lifecycle, including hardware installation, software configuration, and platform training.
Strategic Success Management: Monitor client health, lead business reviews, and drive adoption strategies to ensure long-term retention and growth.
Technical & Product Support: Resolve complex technical inquiries via chat/email, facilitate platform walkthroughs, and assist with campaign management.
Provide occasional onsite support for escalated issues and solution coordination.
Cross-functional Collaboration: Act as the voice of the customer to collaborate with internal teams for improvements.
Account Optimization: Drive campaign execution and help merchants optimize their usage for maximum value.

1–3+ years of hands on experience in customer, product, or technical support (SaaS experience preferred).
Strong troubleshooting skills and proficiency with CRM tools like Salesforce.
Exceptional communication skills, with a friendly and professional tone.
A passion for technology and delivering outstanding client experiences.
Working Conditions: May occasionally travel to client site for trouble shooting.
Fluent in Chinese and English required