Technical Support Specialist _Toronto
Canada·Vancouver,TorontomidCustomer SupportOtherTechnical Support SpecialistTechnicianSupport Specialist
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Quick Summary
Key Responsibilities
Guide merchants through the full lifecycle, including hardware installation, software configuration, and platform training. Strategic Success Management: Monitor client health, lead business reviews,
Technical Tools
Customer SupportOtherTechnical Support SpecialistTechnicianSupport Specialist
- Merchant Onboarding & Setup: Guide merchants through the full lifecycle, including hardware installation, software configuration, and platform training.
- Strategic Success Management: Monitor client health, lead business reviews, and drive adoption strategies to ensure long-term retention and growth.
- Technical & Product Support: Resolve complex technical inquiries via chat/email, facilitate platform walkthroughs, and assist with campaign management.
- Provide occasional onsite support for escalated issues and solution coordination.
- Cross-functional Collaboration: Act as the voice of the customer to collaborate with internal teams for improvements.
- Account Optimization: Drive campaign execution and help merchants optimize their usage for maximum value.
- 1–3+ years of hands on experience in customer, product, or technical support (SaaS experience preferred).
- Strong troubleshooting skills and proficiency with CRM tools like Salesforce.
- Exceptional communication skills, with a friendly and professional tone.
- A passion for technology and delivering outstanding client experiences.
- Working Conditions: May occasionally travel to client site for trouble shooting.
- Fluent in Chinese and English required
What We Offer
~1 min read✓A fair compensation package
✓Health, dental, and vision insurance
✓100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
✓100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance
✓Company holidays
✓Birthday off
✓Annual Vacation Leave
✓Employee Assistance Program (EAP)
✓Fuel reimbursement
Location & Eligibility
Where is the job
Toronto, Canada
On-site at the office
Who can apply
CA
About this job
- Pay per year
- CA$60,000–CA$70,000 a year
- Who can apply
- Canada
- Posted
- 125 days ago
Listing Details
- Posted
- June 17, 2026
- First seen
- June 17, 2026
- Last seen
- October 21, 2026
Posting Health
- Days active
- 125
- Repost count
- 0
- Trust Level
- 42%
- Scored at
- October 21, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
Chowbus is a technology company providing point-of-sale (POS) systems and restaurant management software, initially known for its Asian food delivery platform. It now focuses on empowering restaurants with technology solutions.
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