Warehouse Manager

Who we are

Chowdeck is an on-demand delivery service for Africa. We help vendors deliver food, medicine, and groceries seamlessly while also providing customers with a platform to order from their favourite vendors.

At Chowdeck, we deeply value growth, excellence, speed, and empathy. Our team is a tight-knit team of creative problem solvers who are smart, kind and committed to helping each other grow.

Where you come in

We're looking for a Warehouse Manager to oversee the day-to-day operations of our darkstores, ensuring inventory is received, stored, picked, packed, and dispatched accurately and efficiently.

As Warehouse Manager, you'll be responsible for maintaining operational excellence across warehouse activities while leading teams that keep our stores running smoothly. You'll work closely with Inventory, Procurement, Rider Operations, and Store teams to ensure products move through our facilities quickly, safely, and accurately.

This is a hands-on operational role. We're looking for someone who enjoys building efficient processes, managing teams, solving operational problems, and maintaining high standards in fast-paced environments. Success in this role means customers can consistently find what they need, orders are fulfilled accurately, and warehouse operations scale efficiently as the business grows.

In this role, you'll be required to:

• Oversee daily warehouse and darkstore operations, ensuring efficient receiving, storage, picking, packing, and dispatch processes.
• Lead and manage warehouse associates, supervisors, and other operational staff to maintain high performance standards.
• Ensure inventory is handled, stored, and moved accurately and safely within warehouse facilities.
• Monitor warehouse productivity, fulfillment speed, and order accuracy metrics.
• Work closely with the Inventory team to maintain stock accuracy and resolve inventory discrepancies.
• Develop and implement operational processes that improve efficiency, throughput, and service quality.
• Ensure compliance with safety standards, operational procedures, and regulatory requirements.
• Coordinate inbound deliveries from suppliers and outbound transfers between locations where required.
• Identify operational bottlenecks and implement corrective actions to improve performance.
• Manage warehouse staffing schedules to ensure adequate coverage during peak and off-peak periods.
• Track warehouse performance metrics and prepare regular reports and recommendations.
• Support the opening and scaling of new darkstores by establishing operational processes and team structures.

You're perfect for the role if you:

• Have experience managing warehouse, fulfillment center, darkstore, retail, logistics, or supply chain operations.
• Have experience leading and developing operational teams.
• Are highly organized and able to manage multiple priorities simultaneously.
• Can use data and operational metrics to identify issues and drive improvements.
• Have strong problem-solving skills and a bias toward action.
• Communicate effectively and collaborate well across different teams.
• Are comfortable working in fast-paced environments with constantly evolving operational demands.
• Can balance attention to detail with the ability to see the bigger operational picture.
• Take ownership of outcomes and consistently hold yourself and your team to high standards.

Beyond the paycheck, Chowdeck employees get:

• Full medical coverage
• Smart, kind colleagues invested in your growth
  
• Housing Assistance
• Transport Assistance
• Lunch allowance

Chowdeck is an equal-opportunity employer and prohibits discrimination and harassment of any kind. We’re committed to providing employees with a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender, or age.