Global Immigration Consultant

The Immigration Consultant plays a key role in managing high-volume, cross-border visa cases from initiation to submission, ensuring accuracy, compliance, and outstanding client service. Working within a dynamic team of experienced professionals from top law firms, consultancies, and government backgrounds, this role offers the opportunity to develop expertise in evolving immigration policies, manage client and government relationships, and grow your career in a fast-paced, high-impact environment. 

• →Carrying out volume global casework for assigned countries, including case initiation, case assessment, provision of advice on applicable rules and procedures, case preparation and submission, monitoring progress and follow up on completion.  
• →Listening actively to the client needs to ensure these are met and anticipating customer needs where possible, offering proactive advice.  
• →Remaining updated on industry events/circumstances that may be relevant to the client.  
• →Communicating regularly with clients to build a warm relationship whilst focusing on business needs and ensuring that client service review meetings are held regularly, with formal agendas and presentations.  
• →Attending client meetings, telephone & video conferences/webinars as required.  
• →Identifying, pursuing and generating new business leads, ensuring that work is profitable.  
• →Managing own time appropriately, taking initiative to prioritize, identify and address critical tasks effectively, whilst remaining flexible to changing priorities.  
• →Using exceptional organizational skills to meet or exceed customer expectations (including where SLAs are in place). Responding to email and telephone enquiries in a timely manner and ensuring that advice is comprehensive and accurate, managing expectations where needed and escalating issues promptly and appropriately.  
• →Utilizing resources and researching complex cases/scenarios.  
• →Recommending improvements in work procedures, policies or systems in area of assigned responsibility.  
• →Personal involvement with seminars, webinars, internal and external networking events etc.  
• →Shows genuine interest and concern for global colleagues, working together as part of a team to deliver the best outcome  
• →Work with third party providers across the globe to efficiently deliver services to clients.  
• →To undertake all other reasonable duties as required.  
• →Monitoring application deadlines and completing assigned work within the appropriate time frames.  
• →Using sound judgment in assessing client risk and escalating potential issues to management in a timely manner.  
• →Taking care to consider alternatives and delivering appropriate decisions with minimal management involvement.  
• →Monitoring visa expiry dates and alerting the client appropriately.  
• →Ensuring that the appropriate client records are established and maintained and that key correspondence and documentation is saved in the Newland Chase system.  
• →Ensuring that all work undertaken is in scope, it is billed promptly on completion and that additional fees are agreed in advance for additional services.  
• →Working with professionalism, honesty and integrity maintaining confidentiality at all times and modeling the company values.  
• →Ensuring that each immigration application is handled expediently, accurately, in compliance with local immigration law and consistent with Newland Chase's global standard.  

• Graduate level degree or equivalent 
• Experience in Travel, Hospitality, or Embassy/Consulate relations in plus 
• Fluency in written and spoken English language 
• Exceptional communication and interpersonal skills 
• Computer literate with excellent writing and email skills 
• Strong client service mentality 
• Solution-focused with excellent attention to detail and accuracy  
• Commitment to working with clients in order to deliver the highest level of customer service  
• Strong organizational and time management skills 
• Ability to handle high volume while maintaining high level productivity 
• Ability to problem solve, analyze information and provide solutions 

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at GlobalRecruiting@cibt.com.