Customer Service Representative

​Customer Service Representative (CSR) is an individual contributor responsible for providing exceptional service to Vallen's customers by cultivating relationships, receiving and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order processing issues in a timely manner. They are the primary point of contact for assigned customers for Vallen service offerings, pricing, scheduling, and shipping inquiries. They introduce new products to customers, identify upselling opportunities and contribute to identifying customer cost savings. In collaboration with Vallen's sales/account management teams, they may also assist with identifying and soliciting new business opportunities within assigned customer, area, market, or region.​


Hours: Mon-Fri, 8am-5pm

This is an onsite, in person position. Remote work is not an option.

Temp to hire

Experience in customer service is required. Experience is preferred over education.

Must have compute skills (Word, Excel, Email) will be used daily. Need to be able to learn new computer systems easily.

Must communicate well over email and phone

Will help customers with orders, quotes, tracking, and any related issues

Will work on a team with other CSR's

May go into plant area to discuss customer questions with Encon associates.

Mechanical/technical knowledge helpful but not required.

Encon will provide training on their ERP system.

Dress code: business casual

Builds sustainable relationships and trust with customers, provides information about accounts, products, and services.
Generates product quotes and purchase orders; verifies customer orders and order changes; ensures product delivery within applicable service level agreements.
Resolves customer order issues; communicates with vendors to resolve problems with timeliness and product quality; ensures customer returns are handled in accordance with company policy.
Researches and identifies vendors as necessary to obtain quotes for non-stock items.
Coordinates activities with various internal Vallen functional areas to best service client inquiries and requests.
Assists with the management of maintaining adequate inventory levels to meet customer requirements.
Assists with controlling unnecessary freight expenses and costs.
Researches and resolves accounts receivable disputes and/or other customer payment discrepancies.
Produces customer activity reports and/or desired metrics as requested; assist with achieving customer KPIs.
Assists with preparing customer presentations; may also participate in delivering customer presentations.
Introduces new products to assigned customers and identifies upselling opportunities; may also assist with identifying and/or soliciting new business opportunities within assigned area, market, or region.
Maintains current and accurate customer records; updates account information as necessary.
Follows all Vallen Standard Operating Procedures.
Adheres to LEAN & digital operating practices; continuously looks for process improvement opportunities, and ensures worksite is professional, clean and neat at all times.
Performs other duties as assigned.

High school diploma or equivalent with 4+ years of customer service, purchasing, or warehouse related work experience.
Preferred: Bachelor's degree in a related field (e.g., Supply Chain Management, Business, Finance, etc.) coupled with 2+ years of customer service, purchasing, or warehouse related work experience.

Other relevant experience includes:
Demonstrated computer literacy; proficiency with MS-Office products; aptitude to learn various Vallen-specific systems and applications (e.g. ERP, Inventory Management, etc.).
Mathematical aptitude for basic calculations.
Distribution industry a plus.
Self-starter with the ability to work independently.
Strong attention to detail and accuracy.
Demonstrated strong attention to detail, organizational and execution skills.
Strong verbal and written communication skills.

Work Environment & Physical Demands:

Long periods of time working on a computer and performing repetitive key-boarding activities
Occasional evening and weekend work may be required as job duties demand and may include little to no advanced notice.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
While performing the duties of this job, associates are regularly required to talk and hear; frequently required to sit; occasionally required to lift and/or move up to 25 lbs.

• Customer Services representative

​