Strategic Accounts Manager (Remote)

JOIN US AND "CREATE YOUR VISION"

Prime Line, the hard goods division of S&S, brings promotional product distributors top products in the best-selling categories. Backed by high achieving commercial groups, Prime Line is here to service every need a customer may have.

ABOUT US

S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation. 

Our success has compounded since the Company’s humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes.  We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability.

This position is part of our PRIME division, operating under the S&S Activewear parent company. PRIME plays a key role in delivering specialized solutions while aligning with the broader mission and values of S&S Activewear.

ABOUT THE ROLE

The Strategic Account Manager plays a key role in strengthening and expanding relationships with high‑value clients in the promotional products industry. This role is ideal for someone with 3–5 years of experience in branded merchandise who is ready to step into a more strategic, client‑facing position. You will partner closely with supply chain, finance, marketing, and other internal teams to deliver creative promotional solutions, drive revenue growth, and ensure exceptional client satisfaction. This position reports to the Director of Strategic Accounts.

COMPENSATION & SCHEDULE

Salaried: based on experience

Monday - Friday (standard business hours) Full-Time, Exempt

Remote opportunity Available  

BENEFITS

We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 0–90 days after hire and include Vacation, Personal, and Sick time; Medical, Dental, Vision, Life Insurance, and Disability coverage; Flexible Spending Accounts; and a 401(k) plan. You’ll also enjoy discounts on brand‑name apparel, fun employee events, and meaningful opportunities for growth and advancement. Join a company that invests in you from day one.

WHAT YOU WILL DO 

• Support and grow strategic and mid‑tier accounts, including buying groups, to achieve revenue and margin goals
• Identify upsell and cross‑sell opportunities within existing accounts
• Develop annual account plans and growth strategies
• Prepare and deliver client presentations, proposals, and quarterly business reviews

• Serve as the primary point of contact for day‑to‑day client needs
• Build strong, long‑term relationships with procurement, marketing, and brand teams
• Proactively resolve issues related to sourcing, fulfillment, and timelines

• Attend industry trade shows and client events (e.g., PPAI Expo, customer shows, onsite meetings)
• Stay current on sustainability trends, sourcing practices, decoration methods, and global supply chain developments

• Maintain accurate CRM records and forecasting
• Track sales performance, margins, and KPIs
• Support budgeting and client reporting

• 3–5 years of experience in promotional products or branded merchandise
• Proven ability to manage client relationships and meet revenue targets
• Strong understanding of product lines, decoration methods (screen print, embroidery, digital), and production timelines
• Excellent communication and presentation skills
• Strong organizational and project‑management abilities
• Proficiency in CRM systems and Microsoft Office (Excel, PowerPoint)
• Willingness to travel 30% for client meetings, industry events, factory tours, and customer engagements

• Strategic thinking with strong attention to detail
• Commercial acumen and margin management
• Negotiation and customer‑management skills
• Problem‑solving mindset
• Ability to manage multiple projects in a fast‑paced environment

• Revenue growth across assigned accounts
• Increased share of wallet within existing clients
• High client satisfaction and retention

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.  

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be provided to enable people with disabilities to perform the essential functions.  

EQUAL OPPORTUNITY EMPLOYER

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.