Strategic Accounts Manager

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

Strategic Account Managers at Campspot own our highest-value park relationships: multi-park enterprise groups and top-tier individual properties generating a total of $1.5M+ in annual recurring revenue. This isn't a support role or a relationship maintenance role — it's a revenue role. You will be accountable for net revenue retention, expansion, and the long-term success of the accounts in your book.

• Own Net Revenue Retention (NRR) across your strategic book
• Proactively identify and close expansion opportunities: Booking Fee adoption, new product upsells, and new property additions within existing groups
• Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews tied to each park's specific revenue and operational goals
• Build and execute account growth plans for your highest-value relationships

• Serve as the primary point of contact for strategic customers — multi-park groups and high-value individual properties 
• Meet monthly SLA cadence: meaningful conversations and QBRs
• Travel monthly to meet key customers in person, building the kind of trust that doesn't happen over Zoom
• Develop and maintain strong relationships with multiple stakeholders at each account 

• Partner with Implementation when strategic accounts bring on new properties, coordinating handoffs and ensuring smooth go-lives
• Participate in post-live early success calls to confirm users are set up correctly and adoption is on track

• Monitor account health signals in HubSpot: usage trends, SLA adherence, NPS, churn risk indicators
• Prepare and present data-driven account performance reports for customers and internal stakeholders
• Use platform data to proactively surface insights, risks, and growth opportunities before customers ask

• Collaborate with Support, Implementation, and Product to resolve customer issues quickly and advocate for features that matter to your accounts
• Partner with the Partnerships & Business Development team on high-visibility strategic accounts as needed

• 3+ years in an Account Management, Customer Success, or Account Executive role with clear ownership of revenue outcomes (retention, expansion, or quota)
• Demonstrated experience managing a tiered book of business — you've prioritized high-touch vs. lower-touch accounts and can explain how
• Track record of driving expansion revenue through upsell, cross-sell, or new product adoption — not just renewing what's already there
• Proficiency in HubSpot or a comparable CRM; you use it to manage activity, track health, and pull meaningful reports
• Strong QBR and executive communication skills — you've run data-driven business reviews with business owners or senior leaders
• Willingness and ability to travel monthly for in-person customer meetings
• Self-starter who operates with urgency and builds structure in ambiguous environments

• Experience in outdoor hospitality, campground management, or adjacent industries (hospitality tech, leisure, venue management)
• Vertical SaaS background — you understand long onboarding cycles, high switching costs, and owner-operator dynamics
• Familiarity with seasonal business models and the revenue patterns that come with them