Quality Support Specialist

Location: Case Management / Brockton COPE
Hours: 24 hours/week (Flexible Schedule)
Salary Range: $23–$25/hour
FLSA Status: Non-Exempt
Reports To: Senior Director of HIV Services

BAMSI has been “bringing people and services together” since 1975. Our HIV Services programs provide comprehensive support, prevention, case management, and care coordination services to individuals living with HIV/AIDS and those at risk of infection. Through collaboration, advocacy, and community partnerships, we work to improve health outcomes and reduce barriers to care throughout the communities we serve.

• Meaningful Impact: Support programs that improve the lives and health outcomes of individuals living with HIV/AIDS.
• Data-Driven Work: Play a critical role in ensuring the accuracy and quality of program reporting and compliance.
• Collaborative Team Environment: Work alongside case managers, outreach staff, and program leadership.
• Professional Growth: Gain experience in quality assurance, data management, and public health reporting systems.

The HIV Services Quality Specialist provides administrative, data management, and quality assurance support to ensure program compliance, accurate reporting, and effective program operations.

• Review and monitor program data to ensure accuracy and completeness within CareWare, SSP Workbooks, ITLS forms, STHN forms, and other required reporting systems
• Run weekly CareWare reports and perform quality assurance reviews
• Submit required data and barcodes to the Massachusetts Department of Public Health (MDPH)
• Maintain internal data tracking systems and reporting databases
• Support qualitative and quantitative program reporting requirements for BAMSI and MDPH
• Collaborate with staff to improve data quality and reporting outcomes

• Assist HIV Services staff in documenting linkage-to-care activities and required follow-up services
• Support day-to-day operations of case management and drop-in center programs
• Greet and assist individuals accessing services in a professional and welcoming manner
• Maintain supply inventory and coordinate ordering and tracking of materials as needed
• Attend trainings, meetings, and professional development opportunities relevant to the role

• Work closely with the HIV Services team to ensure timely and accurate reporting
• Maintain strict confidentiality of client and employee information
• Ensure compliance with agency policies, funding requirements, and reporting standards
• Assist with special projects and perform other duties as assigned

• High School Diploma or equivalent required
• Experience in administrative support, data entry, reporting, or program operations preferred

• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and maintain accurate records
• Strong critical thinking and problem-solving abilities
• Excellent written, verbal, and interpersonal communication skills
• Ability to work independently while also collaborating as part of a team
• Strong customer service and relationship-building skills

• Valid driver's license and reliable transportation required
• Bilingual skills in Portuguese, Cape Verdean Creole, Haitian Creole, or other languages commonly spoken in the Brockton area are highly valued

• Proficiency with Microsoft Word, Excel, and Outlook required
• Experience with CareWare and Department of Public Health electronic reporting systems preferred
• Ability to learn and utilize multiple databases and reporting platforms

• Experience supporting individuals living with HIV/AIDS and/or substance use disorders preferred
• Experience working in healthcare, public health, or human services settings preferred

As an HIV Services Quality Specialist, you help ensure the integrity, accuracy, and effectiveness of critical public health programs. Your attention to detail and commitment to quality support compliance, improve program outcomes, and help connect individuals to the services they need to live healthier lives.