Assistant Lodgekeeping Manager

United States·Big SkyFull Time Year Roundmid

Other

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Quick Summary

Key Responsibilities

Ensure that each Member, guest, and their families receive outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest,

Technical Tools

Other

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Responsibilities

~2 min read

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

→Support the Lodgekeeping Manager with management and supervision of all Lodgekeeping and Laundry Supervisors, Laundry Attendants, Drivers, and Lodgekeepers on a daily basis.
→Assist with the directing, planning, and organization of team members to ensure the highest degree of Member/guest satisfaction.
→Assist in creating and maintaining a healthy and positive environment and a culture that promotes retention and internal growth of all team members through the Yellowstone Club vision and mission statement.
→Assist in building and maintaining strong relationships with all other departments to provide the highest level of expectations for our Members and guests.
→Interact with Members, guests, and their families with a cheerful and positive attitude, solve Member/guest problems and complaints in a proper manner while relaying details to management for follow-up.
→Establish a solid understanding of daily operations within Lodgekeeping and Member Laundry.
→Assist in preparing overall schedules for the teams ensuring all sections are covered when needed.
→Routinely inspect and evaluate conditions of facilities, equipment and furnishings and submit recommendations for painting, repair, replacement, or relocation to management.
→Assist in maintaining that all Lodgekeeping team members follow all departmental, club, and performance factors established in their respective job descriptions, including but not limited to productivity, safety standards, attendance, initiative, and uniforms.

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

High school diploma, GED or vocational training or job-related course work.
Proven experience using communication and organizational skills to accomplish goals.
Previous resort or club Lodgekeeping/Housekeeping experience or equivalent.
1-2+ years of cleaning in a resort or club setting.
Experience and ability to drive in demanding winter and mountainous conditions.

Nice to Have

~1 min read

Undergraduate degree in Hospitality Management or a related field.
Previous Lodgekeeping/Housekeeping leadership experience or equivalent.

Valid US Driver’s License

Proficiency in basic technology including smartphones, computers, and email.
Proficiency in Microsoft Office systems, including but not limited to Excel, Word, Outlook.
Word processing & proofreading skills.

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Able to perform basic math calculations.

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms, and to operate a computer. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to stand, walk, talk, and/or hear. The employee is constantly required to use hands and fingers to handle, organize, or lift items. The employee is also constantly required to use their vision and alertness to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, preparing and analyzing data and figures, visually inspecting the property and/or department, and recognizing hazards and safety violations. The employee is regularly required to drive a company vehicle throughout the property or into town, sitting and paying attention to the road for several hours at a time, always maintaining safety and compliance with Yellowstone Club policies and the laws of the state of Montana.

Yellowstone Club offers great benefits including: