Manager, Data Center Operations

The Role: 

11:11 Systems is looking for a Manager of Data Center Operations who will manage daily activities of the Data Center Operations (DCO) support staff that staff the facility 24 x 7. They will ensure staff scheduling supports customer demands. Other responsibilities include performance management and reporting, delegation of work, conflict resolution, training/mentoring, making hiring/promotional/disciplinary recommendations, and other related duties. This is a full- time position.

Responsibilities: 

• Work queues for changes, tasks and problems, and assign to staff. 
• Train, implement, and enforce the use of 11:11’s operational processes in areas such as customer implementation and support, emergency procedures, troubleshooting, and more.
• Work with Implementation Project Managers (IPMs) on new customer implementations. 
• Ensure that 11:11’s product implementations are conducted in accordance with standard procedures and meet our stringent Service Level Agreements.  Requires an in-depth knowledge of 11:11’s product suite and contracts.
• Provide direct customer contact from the sales process throughout ongoing operational support to include the direct handling of customer inquiries or concerns.
• Provide sales with data center tours for existing customers and new prospects. 
• Work with DCO Director and Facilities team on customer space and other physical planning requirements. Coordinate monitoring, maintenance, and repair of the facility and its critical support systems.
• Enhance and/or develop Managed Services operational procedures.  Understand and coordinate the monthly collection of various metrics for analysis.
• Directly manage 8-14 DCO team members. 
• Provide management through subordinate supervisors and/ or direct skilled individual contributors through coaching and guidance while acting as an advisor to the team.
• Recommend changes to policies and lead cooperative efforts on team and cross-functionally. 
• Address the lifecycle of employees though Performance management to include 1:1 monthly discussions, mid/end of year performance assessments, coaching, guidance, setting performance goals and general management to include attracting, retaining and developing talent.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values 
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies.
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. 
• Additional duties as assigned.

Qualifications: 

• Minimum of 5 years of demonstrated experience leading people and teams
• 4 year College degree highly preferred
• Technical aptitude in a data center environment is highly preferred.
• Must be able to delegate effectively
• Proven ability to execute multiple tasks efficiently and effectively 
• Facilities experience required
• Previous budgetary and cost management experience preferred
• Previous experience in the hiring process and employee team building
• Possess strong customer service attitude and interpersonal skills
• Possess excellent written and verbal communication skills
• Must be legally eligible to work in Australia without visa sponsorship

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.  

Benefits:

• New Parent Leave
• Primary Care Leave
• Additional Leaves
• Holidays