Specialist I, Operations

The successful candidate must support customer tasks via ticket requests and perform external/internal equipment installations. Monitor facility systems for critical alarms and perform facility/security walkthroughs. Work with Service Management Executives for sales and customer audits.

• →Assist with technology installation to include securing of cabinets, racking of equipment, and cabling of devices
• →Assist with building Windows-based operating systems and device configuration
• →Provide on-site customer service to clients while working within the data center
• →Understand and follow defined standard operating procedures
• →Respond to and update tickets in accordance with department procedures
• →Issue problem, change, and request tickets when necessary for infrastructure and customer environments
• →Perform data center walk-through during each shift to check for abnormal conditions, such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment
• →Must work holidays that fall on scheduled shifts, have the flexibility to work extra shifts as required by management
• →Understand the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarms in accordance with department procedures
• →Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values 
• →Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• →Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements 
• →Additional duties as assigned

• Data Center experience
• Service Now/Secure Site Access experience
• Microsoft tools experience (office/word/excel/outlook etc)
• Network knowledge
• Visio experience
• Flexible with hours/days when needed
• Willing to cross train
• Must be legally eligible to work without visa sponsorship

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.