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Customer Success Manager
United States·PhoenixmidCustomer Success ManagerCustomer
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Quick Summary
Overview
The Cohere Beauty Customer Success Manager (CSM) supports the execution of customer product development programs,
Technical Tools
Customer Success ManagerCustomer
Responsibilities
~1 min read- Support day-to-day communication with customers, ensuring timely responses and follow-ups.
- Help maintain positive customer relationships through organization and reliability
- Escalate risks or concerns to the Department Lead proactively
- Manage project timelines, deliverables, and documentation
- Create and maintain project plans and trackers
- Translate customer requests into internal tasks and next steps
- Lead customer meetings and capture notes, actions, and follow-ups
- Coordinate with internal teams (R&D, Packaging, Supply Chain, Quality, Production) to track progress
- Follow up on key milestones and ensure updates are reflected in project systems
- Identify delays or risks and communicate them to the Team Lead
- Tracking key milestones tied to retailer timelines and launch dates
- Support documentation related to customer-requested compliance, labeling, and specifications
- Maintain project data accuracy in internal systems
- Update timelines, forecasts, and scope changes
- Track KPIs (timeliness, sample status, milestone completion)
- Prepare internal and customer-facing updates
- Bachelor’s degree or equivalent experience preferred
- 2-4 years of experience in project coordination, account support, or operations
- Experience in manufacturing, Consumer Packaged Goods (CPG), or supply chain environments preferred
- Strong organizational and time management skills
- Ability to manage multiple tasks and deadlines
- Clear and professional communication skills
- Detail-oriented with strong follow-through
- Proficiency in Microsoft Office and project tracking tools (Monday.com, Smartsheet, MS Project, a plus)
- Willingness to learn cross-functional processes in manufacturing
- Ability to maintain regular and predictable attendance
- Primarily Office environment – climate-controlled
- Hybrid work arrangements may be considered
- Travel requirements up to 10 - 15 % annually
Location & Eligibility
Where is the job
Phoenix, United States
On-site at the office
Who can apply
US
Listing Details
- Posted
- May 21, 2026
- First seen
- May 21, 2026
- Last seen
- September 13, 2026
Posting Health
- Days active
- 51
- Repost count
- 1
- Trust Level
- 13%
- Scored at
- July 12, 2026
Signal breakdown
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CL f25d5e5c a0fc 46af b026 99878ecf4a3b
adp_workforcenow
Domain
workforcenow.adp.comJobs
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