Clara23d ago

Customer Happiness Associate (Asociado/a de Atención al Cliente) – Ciudad de México (Hybrid)

Mexicomid

Other

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Quick Summary

Key Responsibilities

Resolve escalated support issues through email, chat, and phone with empathy and precision. Proactively investigate customer problems and document findings clearly in internal tools.

Technical Tools

Other

Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.

We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

Responsibilities

~1 min read

We're looking for a Customer Happiness Associate to support Clara’s growing base of B2B customers. You’ll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara’s commitment to excellence.

In this role, you will:

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Resolve escalated support issues through email, chat, and phone with empathy and precision.
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Proactively investigate customer problems and document findings clearly in internal tools.
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Provide follow-up support to ensure complete resolution and satisfaction.
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Engage with customers considering cancellation or returns and offer solutions that support retention.
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Identify trends in customer feedback and propose improvements to product or process.
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Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction.
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Use tools like Zendesk, Hubspot, and Google Drive to deliver high-touch, data-informed support.

We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Requirements

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At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles
Previous experience supporting B2B clients, preferably in a Fintech or fast-paced startup
Advanced proficiency with tools like Google Drive, Zendesk (or similar CSS), and Hubspot (or similar CRM)
Intermediate English proficiency and full professional fluency in Spanish
Strong attention to detail and a high-quality bar for service excellence
A calm, empathetic communicator who thrives in dynamic, high-volume environments
Comfortable managing multiple tickets or cases simultaneously

Nice to Have

~1 min read

Professional proficiency in English
Experience suggesting operational or product improvements based on customer feedback
Interest in automation tools or AI to improve support workflows

What We Offer

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At Clara, you’ll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.

We’re the leading B2B fintech for spend management in Latin America.
Certified as one of the world's fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup.
Passionate about making Latin America more prosperous and competitive.
Constantly innovating to build financial infrastructure that enables each of our customers to thrive.
Product-led, high-talent-density culture — designed for builders who raise the bar.
Proud of our open, inclusive, and values-driven environment.

#Clarity. We say things clearly, directly, and proactively.
#Simplicity. We reduce noise to focus on what really matters.
#Ownership. We take responsibility and never wait to be told.
#Pride. We build products and experiences we’re proud of.
#Always Be Changing (ABC). We grow through feedback, risk-taking, and action.
#Inclusivity. Every voice counts. Everyone contributes to our mission.

What We Offer

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✓Competitive salary and stock options (ESOP) from day one

✓Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)

✓Annual learning budget and internal accelerated development paths

✓High-ownership environment: we move fast, learn fast, and raise the bar — together

✓Smart, ambitious teammates — low ego, high impact

✓Flexible vacation and hybrid work model focused on results

Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.