Client Care Representative

We are seeking a dedicated and detail-oriented Client Care Representative to support client care coordination and scheduling operations. This role is responsible for matching caregivers or nurses with clients based on care needs, managing schedules, and maintaining positive relationships with clients and care staff. The ideal candidate is highly organized, communicates effectively, and can manage multiple priorities in a fast-paced environment.

• Assess client needs to assign appropriate caregivers or nurses

• Match caregivers or nurses with clients based on compatibility, skills, and availability

• Ensure timely and appropriate caregiver replacements when necessary

• Relationship Management:

• Develop and maintain positive relationships with clients and caregivers

• Review nurse notes for quality assurance

• Coordinate with the RN Care Manager regarding client conditions and care needs

• Provide updates and feedback to the nursing team regarding client status

• Assist with client documentation and accurate data entry

• Follow up on physician orders, authorizations, and related documentation

• Create and maintain schedules for clients, nurses, and caregivers

• Adjust schedules using Alora and ABS systems

• Maintain tracking sheets

• Monitor caregiver and nurse attendance

• Address scheduling conflicts and coverage needs

• Follow up on clock-in/clock-out discrepancies

• Provide basic technical support and user guidance when needed

• Handle new patient intake calls and enter information into the ABS system

• Answer incoming calls professionally and route them appropriately

• Provide accurate information and assistance to callers while maintaining client confidentiality

• Provide updates to clients regarding caregiver or nurse schedules

• Address client inquiries, concerns, and service requests

• Document changes and maintain accurate client records

• Conduct follow-ups to ensure client satisfaction

• Experience in scheduling, coordination, or a similar role, preferably in healthcare or home care

• Experience working in a virtual or remote support role is a plus

• Proficiency in computer software, scheduling platforms, and administrative tools

• Familiarity with healthcare regulations and compliance standards is a plus

• Strong organizational skills with high attention to detail

• Excellent communication and interpersonal skills

• Compassion and empathy when working with clients and caregivers

• Strong problem-solving abilities, particularly in complex interpersonal situations

• Comfortable handling difficult conversations over the phone

• Managing multiple communication channels, including messaging, emails, and other correspondence

• Must be willing to work on weekends, holidays and have a flexible schedule

• Ability to work independently while managing multiple priorities

• Team-oriented with a willingness to contribute ideas and feedback

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!