Finance & Customer Service Specialist

We are looking for an experienced Senior Finance, Operations & Customer Service Coordinator to manage finance processes, operational reporting, administrative tasks, and customer service escalation handling. This role requires strong finance knowledge, high-level organizational skills, and the ability to manage both internal and external stakeholders professionally.

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  Manage invoicing, reconciliation, and financial reporting using QuickBooks and Sage Online

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  Monitor accounts receivable, track payments and expenditures, and manage debt collection processes

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  Handle customer service escalations, driver coordination, and supplier communications via phone and email

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  Provide professional and efficient support to customers, internal teams, and operational staff

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  Prepare detailed reports including financial reports, transport compliance reports, and operational call logs

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  Provide executive assistant support including coordination, scheduling, and administrative oversight

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  Process and monitor orders using RJLAsap and internal systems

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  Oversee job closure processes and ensure required purchase orders (POs) are requested and completed

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  Organize and maintain compliance files, scanned documents, and operational records

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  Support continuous improvement of finance, admin, and customer service processes

• Strong experience in invoicing, reconciliation, reporting, and debt management

• Excellent customer service and stakeholder management skills

• Proficiency in QuickBooks, Sage Online, and similar systems

• Strong Excel and reporting capabilities

• Ability to manage escalations and work in a fast-paced operational environment

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!