Customer Success Manager

Take the clearer route to real customer impact. At clearer.io, we're reimagining eCommerce through a standout suite of innovative apps for search, discovery, and customer engagement. Our mission is simple but powerful: empower our partners with tools that streamline their operations, build trust, and drive sustainable growth.
If you're ready to cut through the noise and focus on what really matters in a fast-moving ecommerce landscape – clearer.io is where you can grow and shape the future of online retail.

Your Impact: As a Customer Success Manager (German-speaking), you'll be the primary point of contact for a defined portfolio of customers across the DACH & EMEA region. You'll build lasting partnerships, drive commercial growth, and ensure customers unlock the full value of the Clearer platform – every day.

Own a designated portfolio of accounts with full responsibility for retention, expansion, and commercial performance. In addition, you proactively identify and engage smaller accounts below our managed threshold when expansion signals arise – driving incremental revenue without a formal assignment.

Drive Gross and Net Revenue Retention by proactively managing renewals, identifying expansion opportunities, and mitigating churn risk.

Own renewal strategy, execution, and forecasting accuracy – maintaining clear visibility on risk, upside, and commit positions.

Act as a trusted advisor – understanding customers' commercial objectives and digital strategies, leading structured value conversations and success planning.

Identify, position, and close expansion opportunities across the Clearer suite, including cross-sell, bundling, and usage growth.

Monitor customer health signals (product adoption, engagement trends, support history, commercial signals) and intervene early to reduce churn and deepen product usage.

Develop strong knowledge of the Clearer platform and the broader eCommerce ecosystem to provide credible, data-driven guidance to customers.

Partner closely with Sales, Partnerships, Marketing, Product, and Support to resolve issues, unlock growth opportunities, and improve lifecycle performance.

Capture structured customer insights to inform product development, packaging, pricing, and go-to-market improvements.

Maintain high standards in CRM hygiene, account planning, documentation, and reporting.

Customers at the heart: We obsess over their needs so we can grow together.

Purposeful progress: We take initiative and embrace bold thinking.

Endless innovation: We refine, improve, and take meaningful action.

Always open: We build trust through transparency and global collaboration.