Customer Service Representative

Philippines·Pasig Citymid

Customer Support SpecialistCustomer

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Overview

Problem-Solvers Needed!!Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in customer experience,

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Customer Support SpecialistCustomer

Problem-Solvers Needed!!Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in customer experience, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - apply now and be the superhero our client's customers need!

ClearSource is seeking an exceptional customer service professional to join our team as a Customer Service Representative.

In this role, you will provide customer support for our client’s premium home appliance warranty. You will help customers eliminate the stress and hassle of many home maintenance services. We need individuals with 1-2 years’ experience strong focus on customer support who can think positively, solve problems, and deliver friendly, effective solutions.

What you will do as a Customer Service Representative.

Follow -up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved.
Discussing Covered and Non-Covered Items on a phone call including out-of-pocket cost.
Sending emails and reaching out to other departments for further assistance in resolving the customer’s concern.
Sending out recalls/Working on the open dispatch ticket
Answering direct emails sent to them by the customer. Receiving and placing telephone calls to respond to and resolve customer service issues.
Review accounts for possible SCF waive.
Provide exceptional customer service regardless of the result.
Provide Survey Spiel on each call. Attempt to save for possible cancellation due to dissatisfied customers.
Demonstrate and embody the ClearSource Core Values: Customer First, Personal Accountability, Humble Courage, Hungry, Happy, and Healthy.
Perform other duties responsibilities that may be assigned from time to time

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

Customer First – We are obsessed with delivering an exceptional customer experience.
Personal Accountability – We do the right thing and own our actions.
Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
Hungry – We bring passion, energy, and drive to everything we do.
Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

Come join our team and see why ClearSource is an employer of choice.
Office Address: 10th Floor Rockwell Business Center Tower 1, Ortigas Avenue, Pasig City