Proactive Alerting Associate

Are you passionate about understanding systems, spotting issues early, and keeping operations running smoothly? As a Proactive Alerting Associate, you’ll monitor solar system alerts, diagnose issues, and collaborate with teams to ensure timely resolutions. Join ClearSource and help deliver reliable, high-quality solar performance through your attention to detail and problem-solving skills.

What will you do as a Proactive Alerting Associate

• Monitor and analyze solar system alerts using internal diagnostic tools to identify potential issues.
• Troubleshoot system performance concerns and determine appropriate resolution steps.
• Create, track, and manage service cases for issues requiring further action.
• Collaborate with cross-functional teams to ensure timely and efficient resolution.
• Maintain accurate documentation of system findings, diagnoses, and updates.
• Proactively monitor system health to prevent customer impact.
• Adhere to established processes, service standards, and best practices.
• Identify opportunities for process improvements and support SOP updates.
• Participate in team initiatives, training, and continuous improvement efforts.
• Meet productivity and quality targets while demonstrating strong analytical and communication skills.

• Associate Level: Minimum of 6 months of solar experience, or 2+ years in IT/technical troubleshooting, or 5+ years in customer support.
• Specialist Level: At least 2 years of solar-related experience (e.g., technical support, field service, relevant coursework, or certification).
• Experience using ticketing or CRM platforms such as Zendesk or Salesforce.
• Strong knowledge of solar energy systems, including solar storage solutions.

• Competitive salary – Get paid for doing what you love! 

• Medical and dental insurance (with free dependent coverage!). 

• Group life insurance for peace of mind. 

• Paid time off (PTO) – Because work-life balance matters. 

• Outstanding career growth opportunities – Learn, advance, and develop your career. 

• A fun, innovative, and energetic team culture – Be part of a company that values its employees 

• Skills and leadership development to help you reach your full potential. 

• Free meal for onsite employees 

• Customer First – We are obsessed with delivering an exceptional customer experience. 

• Personal Accountability – We do the right thing and own our actions. 

• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve. 

• Hungry – We bring passion, energy, and drive to everything we do. 

• Happy & Healthy – We believe in balance, well-being, and a positive workplace. 

If these values resonate with you, this is your chance to join a fast-growing, high-performing team! 
Office Address: 10th Floor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City