Operations Manager - Healthcare

Philippines·Pasig Citymid

OperationsOperations Manager

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Overview

Are you someone who excels at leading teams, analyzing performance,

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OperationsOperations Manager

Are you someone who excels at leading teams, analyzing performance, and driving results? Do you take pride in coaching leaders and ensuring operations meet the highest standards? If that sounds like you, we’d love to hear from you!

ClearSource is seeking a driven Operations Manager to lead team performance, strengthen leadership capabilities, and ensure alignment with internal and client expectations.

What you will do as an Operations Manager

Lead overall team performance, ensuring alignment with internal standards and client expectations.

Utilize consumer and medical industry knowledge to support program execution.
Develop and maintain KPI reports to track performance in both Training and Production.
Design and implement incentive programs to drive team engagement and results.
Conduct regular leadership meetings to review metrics, analyze trends, identify root causes, and drive solutions while recognizing strong performance.
Provide consistent coaching to Team Leads focused on team progress, performance alignment, job satisfaction, and leadership development.
Facilitate calibration, triad sessions, focus groups, and skip-level meetings to ensure coaching quality and team engagement.
Represent Operations in client interactions and ensure timely resolution of escalations and requests.
Define roles, set expectations, and ensure clear communication across all levels of the team.
Proactively address challenges across people, processes, and technology, escalating critical risks as needed.
Partner with Training and clients on workforce readiness, tool access, and ongoing development needs.
Oversee hiring and promotions, ensuring the right talent is selected and developed.
Lead quality calibration efforts and ensure resolution of identified gaps.
Ensure disciplinary actions align with company values and leadership principles.
Drive employee engagement initiatives and reinforce alignment with company mission and culture.

What ClearSource Needs from You

Strong English communication skills, both written and verbal
Bachelor’s degree in any field
Minimum of 4 years of leadership and people management experience
At least 5 years of experience in the BPO industry
Minimum of 3 years of experience as an Operations Manager
Background in consumer services with relevant medical knowledge or experience
Proven track record in managing Healthcare or Health Insurance lines of business

What We Offer
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.
We also offer:

Competitive salary – Get paid for doing what you love!
Medical and dental insurance (with free dependent coverage!).
Group life insurance for peace of mind.
Paid time off (PTO) – Because work-life balance matters.
Outstanding career growth opportunities – Learn, advance, and develop your career.
A fun, innovative, and energetic team culture – Be part of a company that values its employees
Skills and leadership development to help you reach your full potential.
Free meal for onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

Customer First – We are obsessed with delivering an exceptional customer experience.
Personal Accountability – We do the right thing and own our actions.
Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
Hungry – We bring passion, energy, and drive to everything we do.
Happy & Healthy – We believe in balance, well-being, and a positive workplace.