Sales Intern

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Now, looking for a Sales Development Representative Intern who wants to kickstart his/her sales career and make an impact from day one. If you’re sharp, curious about AI, motivated, and ready to learn and build a pipeline that converts into real revenue, this role is for you.

We are building the ultimate Global AI-Powered Customer Engagement Platform that lets businesses connect with customers, automate work, and handle every interaction through one reliable, user-friendly platform. That is our mission for 2026.

As a Sales Intern at CM.com, your main responsibility is to drive outbound lead generation. This role is crucial for our commercial organization to meet our ambitious new business growth targets.
This position offers a challenging and rewarding opportunity for individuals aspiring to build a career in software sales. It serves as an excellent first step in your commercial career, allowing you to work according to the CM.com Sales Consultancy Methodology and play a key role in educating, qualifying, and developing new target accounts. You will have the autonomy to demonstrate your entrepreneurial skills and create sales-ready leads and opportunities for innovative products in the field of customer engagement.

Focus on becoming a skilled sales professional while working with our cutting-edge Global AI-Powered Customer Engagement Platform. By the end of your internship, you’ll have developed the expertise to help business embrace AI and revolutionize their customer engagement strategies. By becoming a trusted advisor to leads and prospects, you’ll create a funnel of opportunities that fuels the team’s success.

Your responsibilities will include:

• Market Exploration: Research and understand the domain of customer service and marketing automation to identify opportunities.

• Pipeline Building: You will manage inbound leads and generate new high-quality leads by running outbound campaigns according to a Target List using cold calls, personalized emails and videos, via social selling, organizing and running webinars, and attending events. You will learn how to identify customers’ needs and budget and set up meetings for AE and help with building a strong sales pipeline for the team. You will learn how to use automation and AI tools (Salesforce, LinkedIn Sales Navigator etc).

• Trusted Advisor: Engage with prospects to understand their needs and position CM.com as the solution.

• Team Collaboration: Work closely with your team to achieve shared goals in a supportive and energetic environment.

• Work closely with the Italian Team (Marketing Manager and Country Lead included)
  You’ll join a vibrant and ambitious group working to drive opportunities and close deals. You’ll have a buddy to guide you through your journey, ensuring that you learn, grow, and succeed in your role.

• Improve processes using AI, automation, and smart tooling
  You’ll leverage AI and automation to streamline prospecting, optimize workflows, and enhance the efficiency of your sales efforts.

• Make decisions fast, test ideas, and learn from what doesn’t work
  You’ll have the freedom to experiment with new approaches, adapt quickly, and continuously improve your strategies. Success is measured by impact, not by perfect plans.

• A bachelor’s or master’s degree, with fluency in Italian and English.

• Available to start no later than May or June 1st, 2026.

• Strong interest in AI-based solutions and a desire to pursue a career in consultative software sales.

• A proactive, curious, and entrepreneurial mindset, eager to learn and grow in a fast-paced, innovative environment.

• Excellent communication skills and creativity to overcome challenges and achieve goals.

We believe honesty creates better matches. So here it is:

• This is a hybrid role; you will work 2-3 days a week in our Milan office.

• Priorities can shift quickly as technology and insights evolve.

• AI will change how your role looks fast. Some tasks you do today may disappear next year.

• We move before everything is finished or polished

• For this position, we can only consider candidates who already hold a permanent work and residence permit for Italy.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.