Internship Quality Assurance (QA)

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Right now, we are looking for a curious, analytical, and proactive Quality Assurance Intern to join our In-Person Payments team!

This internship is a great opportunity for someone who enjoys understanding how complex systems work, likes to ask “why,” and wants hands-on experience testing real-world payment solutions used by customers every day.

CM.com's Payments team offers smart and secure payment solutions for businesses. From online payments to point-of-sale systems, they make transactions easy and reliable, helping companies grow and improve their payment processes. In this internship, you will work closely with product managers, engineers, and other QA team members to help ensure our payment systems are reliable, intuitive, and high quality. The internship is located in Amsterdam and is designed to last between 6 months (minimum) and 12 months (maximum). We offer flexibility regarding the number of hours worked per week, as long as it is at least 20 hours per week.

• Execute manual QA tests for in-person payment flows (e.g. terminals, POS systems, platform, integrations);

• Learn how our payment systems work end-to-end and test them from a systems-thinking perspective;

• Identify, document, and clearly communicate bugs, edge cases, and inconsistencies;

• Reproduce issues and help validate fixes;

• Ask thoughtful questions to understand why things work the way they do;

• Contribute ideas to improve testing processes and product quality;

• Collaborate with a multicultural, cross-functional team.

• An educational background in software engineering, computer science, informatics, information technology or a related field;

• Clear written and verbal communication skills in English;

• Awareness of or hands-on exposure to automated testing and emerging AI-assisted (agentic) testing concepts, and motivation to help evolve our QA practices beyond manual testing;

• Strong curiosity, a proactive mindset and a genuine interest in understanding how systems and products work;

• Lots of positive energy to start with an internship like this!

Every CM.com colleague, connects to our 4 shared values:

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.