Student Job | Consumer Desk

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Quick Summary

Overview

We turn every customer interaction into an opportunity. We connect conversations,

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We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.

“The entire customer journey. One platform”

Every CM.com colleague, connects to our 4 shared values:

You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others.

We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being.

By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment.

As a Consumer Desk Representative, you’ll be part of a dynamic and collaborative team providing top-notch customer support to individuals who have purchased tickets through our Ticketing Platform. You’ll work with cutting-edge tools like HALO, our Agentic AI-driven solution, to shape the future of customer support in the events industry.

Assist customers by answering their questions via our in-house Mobile Service Cloud solution, which connects through email, phone, and WhatsApp
Act as the bridge between customers and internal departments to resolve issues and improve the overall customer experience
Work flexible shifts, including evenings and weekends, to ensure our customers receive support when they need it most
Leverage HALO, our new AI-driven software solution, to create and optimize your own Customer Support AI-Agents, enhancing efficiency and response times
Collaborate with a dynamic team of 7 enthusiastic colleagues, guided by a team lead and supported by a dedicated buddy from day one
Contribute to the future of customer support in the events industry — no two days are the same

A customer-oriented mindset and the ability to stay calm under pressure
An AI-mindset. You actively experiment with AI, use it to boost your own efficiency, and spot opportunities to improve the consumer desk
Fluency in Dutch and English, both verbal and written, to effectively communicate with our diverse customer base
Availability to work at least 8 hours per week, with a preference for 24 hours per week, for a minimum of 7 months
Flexibility to work 4 evening shifts and 2 weekend shifts per month
Ability to commute to our Breda office

What We Offer

~2 min read

As a CM.com club member, you’ll have the following benefits:

✓Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

✓Healthy food: Daily healthy lunches and snacks to keep you energized.

✓Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.

✓Invest in your future: A solid pension plan.

✓Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.

✓Own your success: Become a shareholder with our Employee Share Purchase Program.

✓Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving

✓Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.

✓Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

We work on-site, move fast, and expect you to bring your own thinking. Priorities shift, AI is actively changing how we work and we embrace that reality. If that sounds like a great environment to you, we'd love to hear from you.

Note: For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.