Quality & Training Specialist with German

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13mid

Learning & Development SpecialistPeople

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Learning & Development SpecialistPeople

Job Title:

Quality & Training Specialist with German

Job Description

What We Offer

~1 min read

As a Quality Evaluator & Trainer, you will help ensure exceptional customer experiences by driving quality standards and continuous improvement.

✔ Monitor and evaluate calls, chats, and email interactions to ensure quality compliance
✔ Analyze performance trends, identify gaps, and recommend improvement actions
✔ Share quality insights and evaluation results with internal and client stakeholders
✔ Participate in calibration sessions to drive scoring consistency and best practices
✔ Maintain a strong understanding of products, services, and program requirements
✔ Support quality initiatives, documentation updates, and improvement projects
✔ Partner with Operations to identify key performance drivers and optimization opportunities
✔ Contribute to overall business performance, operational excellence, and customer satisfaction

💰 Stable full-time employment based on an employment contract
🏥 Private healthcare package (Luxmed)
🎯 MyBenefit platform and additional employee benefits
🛡️ Life insurance coverage
📚 Access to e-learning and professional development platforms
🧠 Employee Assistance Program (psychological, legal, financial, and managerial support)
🌍 Free language courses
🎉 Employee events, competitions, engagement initiatives, and much more

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

Time Type:

You'll play a key role in developing talent and supporting employee success through engaging learning experiences.

✔ Deliver impactful training sessions using modern facilitation techniques
✔ Coach and support employees throughout their learning journey
✔ Monitor trainee progress and provide constructive developmental feedback
✔ Prepare and facilitate classroom, virtual, and hands-on learning activities
✔ Partner with Operations to ensure successful transition from training to production
✔ Evaluate training effectiveness and recommend improvements to learning programs
✔ Support the creation and enhancement of training materials and job aids
✔ Foster a culture of continuous learning and professional growth