Training Manager

At Doneverse, we help Founders grow their businesses by connecting them with highly trained Virtual Assistants — our Doers.

Behind every successful Doer is a strong training and development function. That’s where you come in.

We’re looking for an experienced Training Manager to lead our Learning & Development function and ensure our Doers are equipped with the knowledge, skills, and confidence they need to succeed with their Founders.

This is more than managing a training team. You’ll be responsible for the strategy, performance, quality, operations, and continuous improvement of our entire training function — from the moment a Doer enters training through to their launch and first 30 days with a Founder.

You’ll lead a team of Training Facilitators, Assessors, Training Assistants and other L&D resources while working closely with Operations, Doer Success, Product, Allocation, Talent Acquisition, HR and other teams across the business.

If you’re someone who combines strong people leadership, digital marketing knowledge, operational thinking and a passion for building high-performing teams, we’d love to hear from you.

As our Training Manager, you’ll be responsible for:

• →Lead the overall strategy, priorities and operating plan of the Learning & Development function.
• →Manage, coach and develop Training Facilitators, Assessors, Training Assistants and other L&D team members.
• →Oversee the end-to-end training operation, including cohorts, schedules, facilitator allocation, trainee attendance, completion, assessments and launch readiness.
• →Ensure training programs consistently prepare Doers to meet the standards and expectations required by Founders.
• →Establish and maintain training, assessment, coaching and quality standards.
• →Monitor trainee performance and identify Doers who may be at risk of failing, disengaging or not meeting readiness requirements.
• →Use training and performance data to identify trends, root causes and opportunities for improvement.
• →Manage L&D capacity and resources based on business demand and future requirements.
• →Develop and maintain performance expectations, scorecards and coaching mechanisms for the L&D team.
• →Continuously review and improve training processes, SOPs, workflows, assessments and learning materials.
• →Ensure our training content remains aligned with current digital marketing practices, tools and Founder expectations.
• →Identify opportunities to use AI, automation, technology and digital learning solutions to improve the efficiency, scalability and effectiveness of training.
• →Partner with Product, Operations, Allocation, Talent Acquisition, HR, Doer Success and other stakeholders to ensure training remains aligned with the needs of the business.
• →Provide leadership with clear reporting, insights, risks and recommendations relating to L&D performance.
• →Lead and support changes to training programs, processes, systems and organizational requirements.
• →Use learner feedback and performance data to continuously improve the Doer learning experience.
• →Take on other responsibilities and initiatives as required by the business.

• 5+ years of relevant professional experience in Learning & Development, Training, Digital Marketing, Talent Development, Training Operations or a related field.
• 3+ years of leadership or management experience, preferably within L&D, Training, Digital Marketing or a similar function.
• Demonstrated experience leading a team and managing training or learning programs.
• Strong understanding of adult learning, training methodologies, assessment and learner engagement.
• Strong practical knowledge of digital marketing, including areas such as SEO, social media, content marketing, email marketing and lead generation.
• Experience using data and reporting to identify performance trends and drive improvements.
• Experience developing or improving training processes, SOPs and operational workflows.
• Strong presentation, facilitation, coaching and feedback skills.
• Strong analytical, problem-solving and root-cause analysis skills.
• Excellent written and verbal communication skills.
• Strong stakeholder management and cross-functional collaboration skills.
• Strong organisational and prioritisation skills, with the ability to manage multiple priorities in a fast-paced environment.
• Comfortable working with AI, automation and emerging technologies to improve training outcomes.
• Bachelor's degree in Education, Psychology, Human Resources, Business, Communications, Marketing or a related field — or equivalent relevant experience.

• Experience working in a digital marketing, virtual assistant, BPO or Founder/client-support environment.
• Experience with LMS or digital learning platforms.
• Experience implementing AI or automation within a training environment.
• Relevant L&D, adult learning, leadership, project management or digital marketing certifications.
• Experience managing training teams in a remote environment.

Doneverse operates around the needs of our Founders and Doers.

The Training Manager will work on a schedule assigned according to business requirements.

• Reliable computer/laptop suitable for extended daily use
• Fast and reliable internet connection
• Webcam and quality headset/microphone
• Professional, distraction-free home working environment
• Comfortable working extensively with digital platforms, reporting tools and communication systems

If you're an experienced L&D or Training leader who understands both people development and business performance, we'd love to hear from you.

Click Apply Now to submit your application.

Shortlisted candidates will progress through our recruitment and assessment process, which may include an assessment, interview and practical evaluation.