Technical Analyst

Company: CGL
Department: Cloud Platforms Ops & Eng
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

As a member of the Cloud Platforms, Operations & Engineering team, the Technical Analyst ensures the availability, stability, integrity and efficient operation of complex technologies deployed across multi-technical platforms and environments within the enterprise. With a focus on a specific area of expertise, the incumbent will ensure that technical services in that area are provided to clients to meet both the current and future business needs, and that defined service levels for performance and availability are being met. This includes research, design, implementation support, complex incident response, project consulting, and ongoing maintenance.

• You have experience with Microsoft Azure Cloud, Terraform, PowerShell, Infrastructure as Code, and Synapse.
• Having experience with leveraging AI to automate and streamline activities is an asset.

• Research and design technology solutions according to requirements and formulate proposals that provide alternatives and recommendations to address client needs, consulting with peers and Solution Architecture to create optimal design topologies and configurations.  
• Coordinate with other teams and/or external partners and service providers to ensure successful implementation of system software and/or hardware solutions, investigating issues/conflicts in test and in production and integrating changes as applicable across the group of companies.  
• Coordinate and manage complex technical incident and problem resolution within various production and test environments by conducting research, investigation, and diagnosing and recommending solutions.  
• Develop and establish operational processes and procedures to monitor and control various production and test environments.  
• Provide technical leadership and consultation to internal customers and external partners on complex projects as the key representative of a given technology domain.  
• Identify emerging technological trends and provide recommendations for technical strategy and direction to management.  
• Provide training and mentoring to peers and clients as required, ensuring team members are aware of existing or new processes.  
• Participate in change management processes to ensure clients are notified of system changes and that IT change procedures are followed for approving and implementing changes.  

• You have experience administrating and configuring Microsoft Azure Cloud.
• You have experience in a complex technical environment with understanding of operational process such as incident and change management including ITIL, and LEAN.
• You have experience creating and enhancing processes via automation of tasks while adhering to security controls.

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $60,574 - $100,956

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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