Project Management Supervisor

The Project Management Supervisor has two primary job functions: to support a limited portfolio of high-touch accounts and to lead a team of one to four Project Managers, Senior Project Managers, or Project Assistants within the Business Operations department. This role is responsible for maintaining internal project management standards, developing direct reports through coaching and professional goals, and contributing to cross-departmental process improvement. The Project Management Supervisor serves as a key connection point between individual contributor execution and Business Operations leadership, supporting departmental training, process documentation, and the rollout of AI-enabled workflows across the team.

Directly supervises one to four employees in the Business Operations department, which may include Project Assistants, Project Managers, and Senior Project Managers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Communicates and coordinates with account leads and other departmental supervisors to manage cross-team workload and output for assigned clients.

• Self-starter who takes personal responsibility for education in digital marketing and leadership.
• Collaborative, diplomatic, and big-picture in cross-functional settings.
• Comfortable holding confidential, sensitive information about direct reports and the business.
• Curious Experimentation: tries new tools (especially AI) without prompting; comes to status with 'what I tried this week,' not just 'what I did.'
• Confident Humility: brings a clear point of view and updates it when challenged; asks 'what am I missing?'; disagrees agreeably and welcomes a challenge network.
• Cross-Functional Instinct: naturally thinks beyond their lane; pulls others in proactively; shares context without being asked; builds relationships across departments.
• Generous Collaboration: enters new partnerships, sister agencies, or unfamiliar workflows with curiosity rather than skepticism; volunteers context, capacity, and connections without keeping score; leaves new collaborators feeling smarter and more supported.
• Selfless Ambition: ambitious for the work and the team, not for personal visibility; promotes others' wins; comfortable being challenged; builds people up, especially newer ones.
• Bias Toward Reduction: when given a problem, asks what to remove before what to add; notices when a process is broken rather than building a workaround; comfortable saying 'we should stop doing this.'
• Decision Quality: makes good calls under uncertainty with imperfect information and owns the outcomes; can articulate trade-offs; makes the call rather than escalating reflexively; owns the miss when wrong, without spinning.

• Bachelor's degree; concentration in marketing, statistics, business or advertising preferred, or equivalent professional experience

Occasional client travel may be required.

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave