SVP, Account Management

Directly supervises employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems. Communicates and coordinates with indirect reports' supervisors to manage cross-team workload and output for assigned clients.

• Senior client-facing executive comfortable being the most senior person in the room with CMOs, CEOs, and senior agency partners.
• Strong business acumen and commercial judgment; comfort owning revenue, retention, and profitability outcomes.
• Partnership-oriented and collaborative; brings humble curiosity and a passion for learning to peer relationships.
• Mentor and coach with a demonstrated record of developing and retaining high-performing senior talent.
• Comfortable with ambiguity and pace; thrives in an agency in the middle of strategic reinvention.
• Excited to lead a team through the messy middle of AI adoption rather than waiting for it to settle.
• Strategic Acumen: shapes the agency's strategic posture with clients; connects portfolio and department choices to client and agency business outcomes at the highest level.
• Decision Quality: makes department- and agency-level calls under uncertainty; owns the consequences openly; models accountability for the entire Account Management function.
• Bias Toward Reduction: holds the department to the standard of solving with less; sponsors process retirements; refuses to confuse 'more rigor' with 'more steps.'

Education

• Bachelor's degree in marketing, advertising, communications, business, or a related field; advanced degree preferred but not required.

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave