Manager, IT - Infrastructure and Technology Services

• →Own the performance, reliability, availability, and operational quality of infrastructure and technology services that support enterprise business operations.
• →Develop and maintain infrastructure roadmaps, capacity plans, lifecycle strategies, and operational resilience initiatives aligned with business and technology priorities.
• →Lead day-to-day infrastructure operations, ensuring services are delivered in accordance with service-level objectives, governance standards, and performance expectations.
• →Drive proactive monitoring, operational analytics, and continuous improvement initiatives to enhance service reliability, efficiency, and user experience.
• →Provide leadership during infrastructure incidents, outages, and service disruptions, coordinating recovery activities, root cause analysis, corrective actions, and stakeholder communications.
• →Manage infrastructure change activities to ensure technology environments remain secure, stable, and resilient while enabling business transformation and modernization objectives.
• →Partner with architecture, cybersecurity, cloud operations, engineering, product, and business teams to deliver integrated technology solutions that support enterprise priorities.
• →Manage strategic relationships with infrastructure vendors, managed service providers, and technology partners to ensure service quality, contractual performance, and operational excellence.
• →Utilize infrastructure service metrics, operational trends, performance indicators, and insights to drive decision-making and improve outcomes.
• →Ensure infrastructure services comply with cybersecurity policies, governance requirements, regulatory obligations, and enterprise risk management standards.
• →Support disaster recovery, business continuity, resilience planning, and operational readiness activities across the technology landscape.
• →Drive the adoption of automation, artificial intelligence-enabled operations, and modern infrastructure management practices to improve scalability, efficiency, and reliability.
• →Support infrastructure investment planning and manage operating and capital expenditure budgets to optimize cost, value, and service performance.
• →Influence infrastructure portfolio priorities, technology refresh initiatives, operational roadmaps, and modernization efforts.
• →Build trusted relationships with stakeholders across technology and business functions to ensure infrastructure capabilities support evolving organizational needs.
• →Balance operational stability, security, innovation, and long-term value creation in a dynamic, global environment.

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Engineering, or a related technical discipline.
• 5+ years of experience in information technology with responsibilities spanning infrastructure operations, technology services, networking, service management, or platform delivery.
• Experience working within manufacturing, bottling, supply chain, or consumer packaged goods environments is strongly preferred.
• Demonstrated expertise in enterprise infrastructure technologies including networking, compute, server environments, infrastructure operations, and service management.

• • Infrastructure and connectivity: TCP/IP, LAN/WAN connectivity, and network infrastructure.
  • Output management: Multifunction printers, secure print, label printers, and network printers.
  • End-user and workplace technology: PC and deskside support, Microsoft and Apple operating systems, RDP, VDI, Microsoft 365, Microsoft Office, email, Word, Excel, PowerPoint, and Teams.

• Experience managing infrastructure service performance, availability, reliability, operational resilience, and service-level commitments.
• Strong understanding of infrastructure lifecycle management, capacity planning, operational governance, and technology modernization practices.
• Experience leading infrastructure incident management, service restoration activities, root cause analysis, and operational improvement initiatives.
• Knowledge of network infrastructure, connectivity technologies, local and wide area network environments, and enterprise technology ecosystems.
• Knowledge of cybersecurity principles, access controls, compliance requirements, technology risk management, and infrastructure governance frameworks.
• Experience managing third-party vendors, managed service providers, and strategic technology partners to achieve operational and service objectives.
• Demonstrated ability to leverage operational data, analytics, reporting, and service metrics to improve infrastructure performance and decision-making.
• Experience managing operating and capital expenditure budgets, infrastructure investments, and cost optimization initiatives.
• Knowledge of disaster recovery, business continuity planning, and operational resilience best practices.
• Understanding of enterprise service management processes including change, incident, problem, and release management.
• Experience supporting workplace and end-user technology environments including collaboration platforms, desktop technologies, and productivity services.
• Strong communication, stakeholder management, vendor management, problem-solving, and cross-functional collaboration capabilities.
• Full professional English proficiency.

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We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.