Senior Product Manager, Pre-visit Experience

Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.

Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care.

There could not be a hotter space to play in.  Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.  RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.  .

Most claim denials are preventable. Eligibility not verified. Benefits misread. Prior auth missed. These failures happen before a claim is ever submitted, but most systems only react after the denial shows up.

We’re building front-end RCM agents that prevent those failures by default. That means AI agents that navigate payer portals, interpret benefits in real time, flag prior auth requirements/submissions, and surface accurate cost estimates at the point of care.

You'll own the strategy for front-end RCM automation, set direction across eligibility, benefits, prior auth, and cost estimation, and build the systems that make denials preventable by default.

We're already inside leading provider groups, integrated across 20+ EHR systems, and scaling quickly. The foundation is there. The opportunity is to go much further.

We're a small, high-ownership team. You'll work on real problems with real constraints, stay close to customers, and see your work directly change how healthcare organizations operate.

Please Note: This role is hybrid - candidates located in the San Francisco Bay Area only will be considered.

We are hiring a Senior Product Manager to own core areas of Collectly’s pre-visit experience across both operational healthcare users and patients.

This product surface sits at the intersection of workflow automation and patient experience. Healthcare teams use Collectly to configure and manage pre-visit workflows, while patients interact directly with digital intake, check-in, forms, and payment experiences.

You will own roadmap and execution across key areas of this experience, partnering closely with engineering, design, customer success, sales, and leadership to improve operational efficiency, automation, and patient experience outcomes.

This role requires strong product judgement and the ability to balance the needs of two very different user groups:

operational healthcare staff managing complex workflows
patients navigating healthcare experiences on mobile, iPads, and web

You’ll work on configurable workflow systems, operational tooling, and patient-facing experiences that directly impact how healthcare organizations operate day to day.

The surface area is mature in some places and rapidly evolving in others, requiring both strong execution and the ability to navigate new workflow and automation problems as the product expands.