Customer Support Enginer- Tier2

·       Responsible for designing, installing, configuring, monitoring, maintaining network, telecommunications, and/or systems hardware/software; analyzing hardware/software failures, connectivity, and monitoring systems/networks to ensure availability to all users; performing necessary network maintenance, telecommunications, and/or systems availability; and developing/implementing information security policies.

·       Responsible for designing system architecture templates that will serve as the basis for most customer installations, requiring only minor adjustments (user counts, physical requirements, etc.) to meet the needs of those locations.

·       Design, develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions Install and configure voice gateways as part of the IP telephony system

·       Maintain enterprise technical infrastructure resources;

·       Design, install, configure, monitor, and maintain network systems;

·       Ensure availability by performing necessary maintenance of medium to large-sized networks, telecommunications or systems availability;

·       Develop and implement information security policies;

·       Maintains network integrity and connectivity while ensuring compliance with policies and maintains system backup and recovery capability.