Training - Train Instruct Dsgr (PH-Based Remote)

We are seeking an energetic, dual-skilled Remote Learning & Development Trainer / Instructional Designer to join our distributed L&D team. In this role, you will own the end-to-end learning process in a fully remote environment: analyzing training needs, designing engaging digital curriculum and instructional materials, and facilitating high-impact virtual training sessions.

Your primary focus will cover two key areas: leading virtual onboarding for New Hire Training Classes to drive early productivity and retention, and designing and facilitating interactive Virtual Leadership Development Programs to cultivate distributed leaders across our organization.

• Remote Onboarding: Lead virtual end-to-end new hire training cohorts, driving early engagement and guiding distributed team members through company culture, tools, systems, and core competencies.
• Leadership Development: Facilitate interactive virtual workshops, webinars, and coaching sessions focused on remote leadership, management skills, distributed team communication, and performance management.
• Virtual Engagement: Utilize advanced virtual facilitation techniques (breakout rooms, digital whiteboards, live polls, interactive chat) to maintain high energy, engagement, and retention across time zones.
• Assessment & Feedback: Conduct virtual skill assessments, track learner progress, and provide structured 1-on-1 feedback to ensure remote learners hit key performance benchmarks.

• Curriculum Development: Apply adult learning theories (e.g., ADDIE, SAM, Kirkpatrick) to design scalable, asynchronous and synchronous digital learning solutions (e-learning courses, micro-learning modules, digital job aids, and virtual facilitator guides).
• Multimedia Production: Create self-paced digital learning assets and video tutorials using modern authoring tools (e.g., Articulate Storyline, Rise 360, Canva, Loom).
• Needs Analysis: Collaborate asynchronously and synchronously with department managers and subject matter experts (SMEs) to map out learning objectives and identify performance gaps.
• LMS Administration: Upload, configure, and maintain training programs within our Learning Management System (LMS), monitoring completion tracking and remote learner metrics.

• Update existing training materials regularly to ensure alignment with operational shifts, system software updates, and remote work best practices.
• Analyze learner surveys, platform analytics, and post-training metrics to evaluate program effectiveness and report on business impact to L&D leadership.
• Partner with the Training Manager to optimize remote learning workflows, digital documentation, and onboarding roadmaps.

• Experience: 5 years of combined experience in instructional design and classroom facilitation.
• Remote Facilitation Mastery: Proven expert in driving high engagement in virtual environments using tools like Google Meet, Zoom, Microsoft Teams, and Webex.
• Instructional Design Expertise: Hands-on experience developing asynchronous e-learning modules using course authoring software (Articulate 360, Rise, Adobe, Canva, or similar).
• Remote Work Competency: Exceptional self-management, digital communication, and asynchronous collaboration skills across time zones.
• Tech Savvy: Familiarity with modern Learning Management Systems (LMS) and collaborative cloud tools (Slack, Google Workspace, Notion, Microsoft).
• Workstation Requirements: A dedicated, quiet home office space with reliable high-speed internet and professional video/audio capabilities for facilitation.

• Must have handled Customer Service campaigns and brands that included phone, chat, and email channels.
• Strong verbal communication and presentation skills, with the ability to present information clearly and concisely in a group setting as well as skills to analyze, interpret, and address training needs.
• Ability to read and comprehend technical instructions, policies, and/or procedures to fully understand the program and contractual requirements.
• Excellent teamwork skills.
• Flexible, with the ability to react and adjust quickly to changing priorities.
• Ability to build rapport with others at all levels of the organization.
• Strong time management and organizational skills.
• High energy, enthusiastic, and motivational training style.
• Ability to motivate and engage class participants.
• Ability to interact and communicate effectively with diverse and multi-generational groups.
• Knowledge of how to relate to different learning styles is helpful.

• Full-time (40 hours a week), supporting clients and leaders in the United States (primarily Eastern Time Zone) and the Philippines.
• Open availability preferred; schedule may include weekdays, weekends, nights, and holidays.
• Applicants must have a strong internet connection to support systems and a computer/laptop with a webcam.