TITOL™ Director, Creative Operations

Join the largest and fastest growing independent artist merchandise company in the space, work across contemporary recording artist’s e-commerce stores, tours, retail programs, album rollouts + more.

TITOL™ is seeking a Creative Operations Director to drive operational excellence across the creative team at a high level, informed by refined taste, clear perspective, and deep understanding of contemporary fashion, trends, and apparel as a whole. You'll manage project execution, optimize workflows, and ensure seamless collaboration between creative, brand, and production teams, serving as the operational backbone of the creative department, balancing strategic priorities with day-to-day execution, ensuring projects are delivered on time, within scope, and aligned with business objectives.

In-office 5 days/week with occasional travel or on-site support required. May involve weekend or extended hours during peak seasons. Very fast-paced and detail-driven environment, with a focus on problem-solving, managing multiple parallel projects, and re-prioritizing tasks as necessary.

• Lead the end-to-end management of multiple concurrent creative projects from intake through final delivery, ensuring timelines, milestones, and deliverables are met.

• Develop and maintain detailed project plans, schedules, and workflows that support efficient execution across all creative initiatives.

• Monitor project health, proactively identify risks or bottlenecks, and implement solutions to keep work moving forward.

• Balance competing priorities while adapting quickly to changing needs, shifting deadlines, and evolving stakeholder expectations.

• Ensure seamless project transitions between creative, production, brand, and other internal teams through clear documentation and organized handoffs.

• Oversee creative resource allocation across multiple projects, balancing team capacity, skill sets, business priorities, and deadlines.

• Continuously evaluate workloads and proactively reassign resources as priorities shift to maximize efficiency and prevent bottlenecks.

• Partner with creative leadership to forecast staffing needs and recommend additional support when necessary.

• Track team utilization and identify opportunities to improve productivity and operational effectiveness.

• Recruit, onboard, and manage a diverse network of freelance creatives, production partners, and external vendors to support creative output.

• Build and maintain long-term relationships with trusted creative partners to ensure flexibility and scalability during periods of increased demand.

• Coordinate contracts, project assignments, timelines, and performance expectations for external resources.

• Evaluate freelancer and vendor performance to maintain a high-quality talent network.

• Continuously improve creative operations by identifying opportunities to streamline workflows, reduce inefficiencies, and establish scalable best practices.

• Develop standardized project management processes, templates, documentation, and operating procedures that improve consistency across the organization.

• Maintain visibility across all active projects and programs, ensuring stakeholders have timely updates on progress, risks, dependencies, and key milestones.

• Drive accountability by following up on action items, escalating issues when appropriate, and ensuring projects remain on track.

• Own and maintain the department's digital asset management structure, including Dropbox and other creative file repositories.

• Establish and enforce organizational standards, file naming conventions, version control, and archival processes to ensure assets remain easily accessible and up to date.

• Partner with creative team members to ensure project files are organized, complete, and ready for downstream production or distribution.

• Serve as the primary operational partner between the creative team and internal stakeholders including brand, production, and other business partners.

• Translate stakeholder objectives, brand requirements, and business priorities into clear project plans and actionable creative deliverables.

• Lead recurring project status meetings, creative reviews, and cross-functional check-ins to align teams, identify blockers, and establish next steps.

• Foster strong partnerships by maintaining transparent communication, managing expectations, and ensuring stakeholders remain informed throughout the project lifecycle.

• Communicate project status, timelines, risks, and resource needs clearly to leadership, internal teams, and external partners.

• Navigate competing requests with sound judgment, determining true business urgency while balancing overall team priorities.

• Build trusted relationships with internal creative teams, designers, agency partners, freelancers, and vendors through proactive communication and collaboration.

• Act as a central point of coordination to ensure alignment across all project stakeholders.