Claim Coordinator

• →Interacts with carriers and internal/ external customers to ensure delivery of exceptional customer service.
• →Claim Reporting: Receives and reports new claims to insurance carriers, third party claims administrators and wholesalers;
  • →Follows up on reported claims for claim number and adjuster’s contact information,
  • →Enters all relevant information into the Claim Loss Database,
  • →Keeps abreast of developments with claims & communicates with adjusters as necessary,
  • →Alerts Associates/Consultants of major developments or issues.
• →Monitor progression of first party claims (client related auto and property) to conclusion;
  • →Elevates claim to an Associate or a Consultant if complex or problematic.
• →Assist in preparing necessary reports, dashboards and claims data within Origami.
• →Assists Claims Team in the assigned coordinating activity of scheduling meetings and managing correspondence.
• →Upon client renewal, sends appropriate communications to clients, such as Claim Reporting Procedures, Claim Reporting Forms, etc.
• →Works in Microsoft Office Suite and various agency systems, including but not limited to:
  • →Sagitta;
  • →WorkSmart/ImageRight; and
  • → 
• →Accesses individual insurance carrier and TPA claim systems for gathering claim and loss information.

• Maintains Client files that conform to company standards.
• Maintains workflows, tasks and incoming mail in Agency Management System.
• Ensures accuracy of client data in the agency management system.
• Adheres to company policies, procedures and guidelines.
• Other duties as assigned.

• College degree preferred.
• Detail-oriented and exceptional organizational skills
• Excellent interpersonal, analytical, written and verbal communication and problem solving skills.
• Self-starter, flexible, able to multi-task and handle responsibilities with minimal supervision.
• Must have the ability to be flexible and work outside of the normal work day.
• Proficiency required in Microsoft products; Word, Excel and PowerPoint required.
• Authorized to work in the United States on a full-time basis without Company sponsorship.

Salary for this position ranges from $29.69/hr  - $32/hr. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, and PTO.