Collections Agent

oin a dynamic home essentials company as a Collections/Sales Agent. You’ll drive sales through inbound/outbound calls, pitch products, and provide excellent customer service in a tech-driven startup environment.

Now hiring for our Montego Bay Office:

The collections agent is responsible for negotiating and resolving delinquent account balances with customers while adhering to all regulations, high standards of compliance, and company policies.

• Contact customers in arrears to discuss outstanding debts.
• Follow Company policies and procedures at all times, ensuring that legislative requirements are met.
• Achieve set revenue targets and call quality objectives.
• Handle each call promptly and in the correct manner, updating records accordingly.
• Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
• Being persuasive, persistent and self -motivated and assertive.
• Monitors delinquent accounts and implements collections procedures.
• Responds to inquiries from customers or external collection resources.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.
• Reviews and makes recommendations regarding bad debts or write-offs.
• Perform other duties as assigned.

• Technical and analytical skills
• Ability to communicate clearly, properly and fluently in both oral and written formats
• Strong negotiation and influencing skills
• Interpersonal skills
• Goal oriented and dependable
• Time management skills

•  At least 3 CXCs including English Language

•  At least (1) year of experience in customer service.
• Experience as a hard-core collections agent preferred.
   

Contax360 BPO Solutions is an equal opportunity employer. Contax360 BPO Solutions does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Contax360 BPO Solutions to hire me. If I am hired, I understand that either Contax360 BPO Solutions or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Contax360 BPO Solutions has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to Contax360 BPO Solutions true and complete information on this application. No requested information has been concealed. I authorize Contax360 BPO Solutions to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. I understand that if I am not hired within 30 days of this application, it will be null and void and will need to reapply.

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